Big O Tires

"This was my first time coming back to Big O tires in a while. New faces not a big deal I went to the extreme of making an appt for an oil change for my car. 9:00. I was there 15 minutes early and checked in with a non-smiling "Courtney" at the front desk. She did great me but with NO smile and I felt I was interrupting whatever she was doing. She went out and checked my mileage & got me all checked on. Now an appt to me means I have set aside this time with them to get service on my car. 9:30 came and I was still sitting...my car as well. I asked Courtney if there were running behind...she said curtly.."No." 10:00 came and my 9:00 appt still had not started. I was going to ask her when it would start. But she had gone to the bank. I heard her talking to other customers...suggestion...maybe she needs to go work on the cars So I asked the other gentleman that was there. He said that she had put 2 appts ahead of me. I didn't feel like staying 2 hours more on my day off so I asked for my keys back. I left and went to Jiffy Lube. They were smiling and very happy to see me. I will not be back to Big O. EVER. THANK YOU COURTNEY FOR THE TERRIBLE SERVICE. *****I also received a rather condescending respond from I guess the "head office". making it sound like I arrived at a busy time. Well...when I arrived there was just one other person in the lobby. Busy time or not there is NO excuse for the sad treatment given by COURTNEY. Wish I had been able to have Michael helping me. From what I saw....the customers really liked him and his graciousness. I will never be back to Big O and will happily tell all that I know why."

"Had appointment for 1st time slot for oil change and tire rotation. After sitting there for an hour and a half I went to check on the progress and was told they were waiting on a filter. There’s an auto supply place practically next door! I said I would have walked down and got the filter for them had I known. Not sure how long I would have sat there. The clerk was very polite and then personally went to get the filter. Not too happy as I had an 9 am appointment that I’m now going to be late for. Didn’t know you had to a lot 2+ hours for a oil change and tire rotation when yiu had the first appointment of the day."

"I bought four 40k tires in 2022 and one blew out after 5k miles and I had to pay full price for another, they wouldn’t honor the rotation warranty and the service person was as rude as rude can be! Cortney had the worse attitude and either needs more customer service training or needs to fired!"

"It took two and a half hours for an oil change. They didn't even move my car in for an hour then I asked for a air filter also and they've got to put that in after 2 and 1/2 hours I just walked. Probably will never be back"

"Was a loyal customer for over 10 years. But I haven't gone in a while because the customer service is horrid. Noticed my tire light was on and it's super close to me so I Pulled up and everyone had a "I hate my job" look on their face. Not to mention I was never greeted or welcomed or even talked to at all just Sat there awkwardly for a few minutes and then they came to check my tires and barely said any words. The few words that were spoken to me was if I knew what my tire pressure should be. But they work at a tire place I feel that's something they should know.. Very awkward for a customer. Later when getting home I noticed my tire pressure light never came off. My boyfriend said they forgot to reset the tire pressure when they were finished to make the light turn off, so I called and they were telling me an hour wait for their mistake and to do something that takes less then 3 minutes and Should have been done after they added air to my tires. This is one of many reasons why I don't go there anymore. Especially this location is filled usually with a lot of older folks and you would think they would have better customer service."