Firestone Complete Auto Care

"My husband’s SUV stopped working suddenly while on Gilbert Rd. He called me and said there is a Firestone just across the street. He walked over there and was given the number of a towing company. When I arrived at the shop I said the vehicle was on its way in and provided the information to the gentleman at the front desk. He was very nice and accommodating, as we were in a hurry for an appointment that could not be missed. We were on our way quickly with the promise of a call the next morning. They called me with the diagnosis and estimated it could be done later that day. Repair cost was very fair, job done quickly and efficiently. Great interactions and customer service!! This Firestone shop turned a bummer ordeal into a pleasant experience."

"I am a AC technician work for Hicken Air. Customer service is big in my industry. I was thoroughly impressed by Daryl the manager over here at Firestone. Great customer service skills he even took the time while he went out to get the information on the work van to pick up a newspaper that was soaked by the rain in the parking lot. I would definitely recommend a Firestone to anybody needing any automotive repair. Thank you Daryl and thank your team for taking such great care of our fleet vehicles."

"I had a pretty good experience, Daryl (not sure of the spelling) was helpful and explained the process as well as the results. The tech also alerted me to a potential leak that I would never have seen on my own since Tesla's are pretty hard to get under. They even provided me a picture which has been quite helpful in my dealing with Tesla. For these reasons when I need new tires I will likely come here."

"I had to reschedule due to my mistake. They had to reschedule due to the tech calling in sick. Darryl was great handling it. The in-store experience was excellent. Darryl explained the process and approximate time. He called when the car was done. No surprises. He was ready for me upon arrival, explained the measurements from the alignment, and offered the private credit card (did a good upsale attempt without being pushy). I paid with my credit card and thanked him for the good service. I then told Darryl about the shop having a great reputation in the Tesla community and some people drive an hour to his shop. He did not seem to know that. I said that was 100% why I gave his shop a chance. I will be taking my other Tesla there in a couple weeks."

"Tony is always making sure that he understands what is going on with my car. He is great at translating my attempts to explain what is going on with my car. Always friendly and patient... regardless if there is someone else behind me. The techs are first rate also! Last time I was in because my idiot light was on for tire pressure. They even replaced the 'thingees that go on the tab where the air goes in the tire' for me. Glad this is my car's place for all its needs!"