AutoZone Auto Parts

"My car had stalled out and I managed to get it into their parking lot very early one morning. I am a single older woman. When they opened I walked in to tell them why I was sitting in their parking lot. I had already called Triple A and I was guessing it was my alternator that had gone out as I was told the day before it might be the cause of a light on in the dashboard. I mentioned that to the 3 sales guys standing around talking. One said well I can sell you one and I'm like can you install it too? He said no we are a store that only sells them. Which I knew as I've used them before. I replied I live alone and don't know any mechanic's but have a garage I can have it towed to and walked back to my car. Not 1 of those guys ever bothered to walk back out and check on me or maybe offer to look at my car quickly. It wasn't turning over. It was quite chilly that morning too. They didn't ask if I'd like to wait in inside the store, nothing. When the tow truck arrived the driver quickly asked if I was okay and helped me up into the cab of his truck so I could ride to the garage. I then noticed 2 of the guys standing there watching the tow driver get my car up onto the bed of his truck. I use another Auto Zone closer to my home and I know their sales guys show much more concern and are way more helpful. I nor anyone else would have never been left setting out in their cold car for an hour without checking on them.Those 3 guys need a lesson in humility and showing concern. Yes, I realize A.Z. is a auto parts store but I could have become a potential customer and referred them to other women or anyone I know for that matter. Not now!!"

"Bought a new car battery. Sean at the 2744 E McKellips Rd, Mesa store was super friendly and very competent at installing it. Was done quickly and the car started right up. He’s a great example of why i come to Auto Zone for car needs."

"Was having trouble with my battery, took it in, and they tested it. Found it was a bad battery. I purchased a new battery and windshield wipers, which they installed at no extra cost. Best customer service ever!"

"I went to the McKellips and Lindsay location for a new battery. Sorcha immediately greeted me and was so efficient, knowledgeable, polite and kind! My battery was under warranty so I received a full replacement which was a relief and David B installed the new one on the spot at no charge which made the whole experience so amazing. I highly recommend Autozone and particularly this location, they truly know what customer service is. Thank you for ending my day in such a positive way!!"