Rita Ranch Automotive & Tire

"My son took his vehicle in for breaks that had been repaired multiple times by another shop in Tucson. His breaks would wear out in less than 6mths and the ABS light would not turn off after 2years. After various mechanics saying they could not figure it out. We took it in to RRA and their team took the time to look over all parts noticing something was not installed correctly. After two days with the car my son doesn’t have the ABS light on and says the car is running so nice and no more scratching from the breaks. Highly recommend!"

"THEFT!! I have taken my car to them before and everything was fine and the work was great. I thought it was a trustful place. Fast forward to a couple days ago… we took my truck in to get looked at. They needed to keep it over night, didn’t think that was any issue. Next day we pick it up and immediately before even leaving the lot my brother in law noticed his work bag with all his tools in it is GONE! We talked to the desk guy, he was insinuating that it must’ve happened over night. NO windows were broken, NO damage to the doors were caused, and his sawzall was still there in the open so there’s no way it could’ve been stolen over night. After asking him to check the footage he said there is no cameras outside the shop and none inside the shop either. Very suspicious. Take extreme caution going to this shop!"

"They won't let you schedule an oil change here. I explained on the phone that I would need to arrive at 4. I was told on the phone that this is fine, and I may have to wait for an hour when I arrive. When I arrived at the shop they told me they didn't have time to help, and that 4 is way to late to show up for an oil change. This poor experience could have been prevented either by scheduling the oil change, or telling me that 4pm is not a good time. Neither of these things happened. Huge waste of time. I'm a fleet manager looking for reputable shops in the area. We have 132 vehicles in the fleet I manage. If anybody else is interested in a loyal partnership."

"Went in for oil change and they overinflated my tire pressure. Called in and got nothing but excuses. Person that answered said “air is 78% nitrogen”, that helps me little. I had pure nitrogen and now it is mixed. Had he checked the pressures and set to the door sticker, he would not have needed to add pressure nor would he have contaminated the air. So now I have to make another appointment to resolve this. Update: During my visit, one of the reasons I had to wait so long was that the technician was resetting the service reminder. Discovered it was not."

"Rita Ranch Automotive is one of my most trusted when it comes to mounting wheels and tires. I have brought several expensive wheel sets to them over the years and would not hesitate to continue having them do the mounting and balancing every time. They were also very helpful with loading and unloading the wheels and tires from my vehicle with care(I just recently got out of the hospital) to make sure my vehicle doesn’t get damaged. They are all awesome! They also mounted tires on my $12k set of Vossen forged custom built wheels for my Model X P100D flawlessly. Update 8/15/23: I just had them swap over Tesla TPMS sensors from my Model Y Performance stock wheels onto the new forged set with no problems and they beat Discount Tire and Big O Tire’s cost."