Firestone Complete Auto Care

"In a tine of hardship, this locations leniency as I manage to afford the work my car needs. They are always professional and the work they do is always amazing, they SAVED my power steering and it was extremely difficult to turn the wheel before getting work done. Its always a pleasant experience taking my car to firestone on Ina. Theyve got a loyal happy and grateful customer out of me! 11/10!"

"As a Phoenix resident,it was more than a little scary when my car broke down in the middle of the night while visiting Tucson, resulting in having to be towed to the nearest shop available, dropping my keys off in a night drop box and leaving my car in the parking lot. This turned out to be the Firestone on Ina Road, and once we connected by phone several times the next day, I felt better for leaving it. The staff were friendly, helpful and answered questions, easing my concern about dropping my car off at an unknown (to me) shop. My car was fixed and back in my possession before the store closed for the day. I drove it in Tucson while on my visit and back to Phoenix a few days later, and it handled optimally after the repairs. Thank you Firestone!"

"If I could give 0 stars here, I would…where do I even begin. I honestly feel like I got swindled out of nearly $4k in the course of one month by not only this Firestone location but collectively by the Firestone on Swan Sunrise. I went in for an oil change, simple enough, right? I drop my car and then realized I had left my phone in the car. I go back to get it and that’s when I’m approached about my car needing a new suspension, new tires, a new air compressor, new spark plugs and a fuel system cleaning. Mind you, I bring my car to Firestone every couple of months for an oil change and I do the recommended services as I can but have never let anything go on my car. I ask them what NEEDS to be done and they say my suspension and tires should be replaced right away. So I have that done, and they also do a wheel alignment. So I get My car back and when I’m getting checked out, the tech that was helping me confirms my full name and vehicle and proceeds to tell me that all that was done was my wheel alignment and tire replacement. I said Okay, and what about the suspension? He says, I don’t See anything on here about a suspension. He then goes to grab the tech that originally told me that I needed To have it replaced, and all of the sudden they “mixed me up with another person with the same vehicle”. I was Livid. Then I go out to my car and it’s making a weird clicking noise. I begin to drive it and notice that it keeps veering off towards the right, meaning the wheel alignment was off. I bring It back the next day, I’m told they can’t fit me in because they only have one tech. I bring It the next day and then “fix it”, only for it to to still be off. I bring It to the Firestone on Swan and Sunrise and ask them to not only fix the wheel alignment, but to also replace the spark plugs and do the fuel system cleaning. Here we are two weeks later and check engine light comes on and my wheel alignment is still off. One of the codes for the check engine light states that it’s a misfire, which should not be happening (and wasn’t happening prior) to a vehicle that JUST had the spark plugs replaced. Fast forward to today, I bring it back to this location and they have my car for HOURS and say they “played around with it” to figure out what was wrong. Like what? Aren’t you guys professionals??? Long story short, my wheel alignment is STILL off and I will never go back to Firestone for ANY Service and will not be referring them to anyone from here on out. You all lost a loyal customer that has been coming to you for service since I could Drive."

"I had an appointment for a rideshare inspection at 11 am, but I haven’t received my car and it’s 5 pm. They made me wait for many hours and didn’t even move my car until after it had been parked for 6 hours."