Great Clips

"I came here while in town on a business trip and I feel like the woman who cut my hair assaulted my hair with those clippers. She was swapping out clippers and shears faster than the pit members at the Indy 500 changing tires. I am lucky I have thick hair and it hides it. I think she cut my hair in 5 minutes total and rushed me out the door. Will not return. Update on 1/5/24: great clips responded to my initial review and asked me to reach out to their customer service email. When I did, they let me know that this location is a franchised location and it was up to the owner/manager to resolve this. They said the manager of this location would reach out to me to try and resolve my experience. THEY NEVER DID. And I reached out to the customer service email for great clips multiple times. The owner of this franchised great clips never returned any of my communication or reached out to resolve. My complaint went no where and it is very likely that this location is still providing some of the worst hair cuts in the St. Louis area. STAY FAR AWAY!"

"Quality of haircut is fine, but I've had bad experiences with the person cutting my hair the past two times. This was a while ago, so I'm not sure if they're still there, but one was ranting about the quarantine and calling it r*tarded. I would like to keep politics out of my trip to the salon, and that language was vastly inappropriate. The next time I went, the person cutting my hair commented on my hair, saying "who did you let do this to your hair", which was really condescending, and then was really dismissive when I was trying to explain the hairstyle that I wanted. I'm not sure if this is just due to recent hires...never really had issues until now."

"The manager at this location need to take classes in customer service and how to be a nice person. I asked where a certain stylist was and she jumped down my throat. I think her name is Danielle. Super rude. Would never go to this location. I’ve heard that nothing is ever done and she’s had complaints before. She’s even yelled customers. Shame on Great Clips for employing someone like this. Simply pathetic!"

"Kim can do decent layers but always gives unsolicited advice about how to make my hair healthier. This time she told me I had RUINED my hair by using a pea sized amount of conditioner. She also put a product in my hair without asking. I don’t need to pay to be criticized. I wont go back. Picture of my hair attached, I’m not convinced it’s RUINED."