Car-Fi

"Extremely happy with the decision to use them for multiple installs on 3 vehicles. I was referred to Andre, the store manager, for backup cameras and heat reflecting sun tint on my wife's car. Every staff member was friendly, informative and honest on what would work and what wouldn't. I ended up putting tint on my work truck and my regular truck plus, a backup camera that works through a rearview mirror for my wife then a backup camera that works with a new stereo in the work truck. Everything is meticulously installed and works great. Work was done on, or more often before, the time promised. Thank you Andre and your team. I will be referring to you also."

"Went there looking for a new stereo and possibly an amp. Luckily the fellow I talked to knew what he was doing in the audio world and saved me quite a bit of money by telling me about how the amp I had was pretty good for the speakers. Got me a good stereo and this place just has really good customer service and good selection of stuff"

"I got a remote start installed. Amazing service from the very first phone call just asking questions! Fantastic Price. Everyone was so nice and the installation was super fast. I actually ended up purchasing a remote start for myself and my mom's car :) The remote start never fails in either vehicle. I have a 2018 and my moms car is a 2012 and the installation was smooth without issues in both cars. This experience has me looking into other services here because they are freaking awesome. Great customer service goes a long way! I would recommend this place to anyone."

"Troy was our tech. I highly recommend the Springfield location! He went above and beyond as the store manager did as well! They showed us what true customer service is about. They explained everything they done so we understood. Will definitely be back for future purchases!"

"1 year and 2 months ago I bought a sub and amplifier from Car-fi, had them install it and everything has been great up until last week. I got in the car, turned on the ignition, and heard a loud sound, like a loose ground noise. The subwoofer stopped working. I took it to car-fi and they booked an appointment to have it looked at which was today. They said if it was due to an installation error then it would be covered. So I take the car in, and the first thing the tech tells me after working on it is, the amp and sub are working just fine, no issues. Well that's not right, because it's not really working at all, so I convince them to let me personally show him that it's not working. The tech told me, it wasn't due to the install because the install was clean. So I show him that the sub is not working properly and then he says "oh ok, the speaker is blown". Which I also knew wasn't true but hey, I'll let them try it out. 30 minutes go by and they come to tell me the speaker isn't blown and it's actually the amplifier that's blown..... I've had so many amplifiers in my time and not one, has ever given me an issue but here we are a year into this JBL amp and now it's blown? How? With very light use in my garage queen of a car? The amp has 2 perfectly fine fuses in it and a green power light. They said it just happens. It's of course out of warranty by 2 months, so now it's time to sell me a new amp, which I was having a very hard time with. I mean I had just bought one last year! I asked did they test the amp multiple times and he stumbled around the question and eventually said they decided by process of elimination. I told the rep that I have done a whole lot of business with this company over the past 20 years and would appreciate a discount on a new one, seeing how this purchase was so recent. He said they could maybe give me like $10 off on a new amp or they could sell me a used amp without warranty. Needless to say I turned it down. I asked how much do I owe for today? $70...$70 for them to tell me nothing's wrong/the speaker is blown/the amp is blown/the installation was clean. Whatever... I get home to work on it myself because something just doesn't add up. I first find the amp isn't even mounted properly, it's missing 1 screw which I later found trapped between the protective covers. 1 screw isn't even attached to my seat so the amp has been literally flopping around behind my seat for the last year and then I find the ground wire is barely even in there. The screw for it was about to fall out and 1 of the ground wires actually pulled out from a very gentle tug. So has this ground wire been loose the entire time? Did they even check this stuff? Clean installation? I have spent thousands of dollars with this company. Multiple amps, multiple subs, several door speakers, alarms and never a single complaint from me. This time ruined it for me. What happened to this once great company? I'll never do business with Car-fi again."