The Home Depot

"Needed to have a couple of pieces of wood cut to length, so ventured back to see if there were any employees who could operate the saw. Found an older lady and an older gentleman with a long beard and long hair standing by a forklift having a personal conversation about some past scratch or scab on his arm that the lady was intent on examining. When there was a break in their discussion, I asked if I could ask a question. No response or acknowledgement of any kind. They went back to discussing his arm for a good three or four minutes before the older lady turned and looked at me with a bit of an eye roll and responded with irritation in her voice "So what's your question?" Oh, so you DID hear me, you just chose to ignore me to continue a personal conversation instead of taking care of a customer? Didn't say that out loud to her, but that was what went through my mind. Just asked my question if someone was available to cut a couple of pieces of lumber for me. The gentleman with the beard replied he could "in a little while" as he hopped on the forklift. Said he had to load this pallet of drywall first. Fifteen minutes later, he did come back and make the cuts I needed. We then headed to check out. Of course, like every where else now, it was all self check out with three employees standing around observing everyone ringing up their purchases. (You can't hire cashiers, but you can have three people stand around in case someone needs help ringing up their purchases. Anyone else want to explain to me this philosophy, because I'm at a loss to understand the logic?} I needed help with my veteran's discount, so I tried to get the attention of an older gentleman who was obviously one of the self-check monitors, but couldn't ever get him to acknowledge me, despite the fact he was standing by himself and talking to no one. So I got the attention of a young lady employee, who immediately came over to help. She said she could help me, but she never could figure out how to get through the menu to the place where the veteran's discount could be issued. (There is a place; I've watched someone at a different Home Depot do it.) She called for a manager on her radio twice for help, but no one ever showed up. So she started manually giving me a 10% discount item by item. She did it on two of the 12 items I purchased, then quit and said she wasn't allowed to give discount on every item. Then she turned and walked off. Since that whole process took upwards of fifteen minutes, I just paid and left. Went to my regular Home Depot in Olathe and told them this story in passing as I was talking with one of the regulars I know through my frequent trips there. He told me to definitely write a review about this because corporate watches the reviews and don't tolerate that kind of service. He apologized on behalf of Home Depot for the lack of customer service we experienced"

"I don't really care for they layout of this location, for me it seems cramped, that being said I'm able to find what I'm looking for when I do need to stop in."

"The Hone Depot Belton Missouri Clean, well lit, well stocked. Friendly helpful staff. Handicap Parking, Handicap Accessible Doors and Handicap Accessible Bathroom. Going to a good Home Depot is like going to a candy store with tools. Solid 5 Stars"

"Rude employees. Butt in where im shopping and pull items i was attempting to grab and purchase for my self. Had it another customer who was not around and didn't acknowledge me or offer any assistance. It was the last of that item too"