Banfield Pet Hospital

"My dog got surgery on her eye on Friday & she hasn’t acting like herself so i kept taking her back to Banfield due to the way she was breathing Dr. Hanes lied saying he checked her breathing and everything & he didn’t. My baby had pneumonia the whole time, when i rushed her to the ER (that wasn’t Banfield) due to her having blood come out her nose & unable to walk, most likely she swallowed her vomit while she was under anesthesia and they didn’t do anything about it & that Dr. Hanes would’ve been able to see she had pneumonia if he checked her when I brought her back the next day when I was concerned. Not only did they kill her, she was originally my brother’s dog which he got killed 3 months ago which makes it even harder for me. When i went to Banfield after her passing all her medical records don’t even show I brought her down there for her breathing, it says because of her eye?? Incorrect. Please do not take your baby’s here!!"

"Even when they KNOW your dog has seizures they will not take care of them properly as they should. Also have Rude front desk attendants that talk back. If i can give you guys a negative zero i would."

"We found Dr Hains here and his crew are so nice and thorough with the diagnosis, evaluation and treatment. We are so happy for the progress made in treating our dog mysterious hair loss. Looking forward for the recovery of my dog soon!"

"Dr. Hank was the absolute best as well as the other staff. It was time to put our family dog down as things weren't looking so well for her. They allowed us all the time that we needed and were very sweet and gentle with our baby. I mentioned how she was the last few hours I had her with some hope just maybe she would be okay but they ran out the things they were able to do for her and compared it with the quality of life for her if we did those options. It was realistic and logical and made making the decision a lot easier as we only wanted her to not be in any pain anymore. Thank you to Dr. Hank and staff for being so compassionate and caring for our Cocoa all of these years that we've been coming to see you guys."

"I scheduled a medical grooming for my aggressive cat. I dropped her off at 9:00 am and was told I would get updates on her progress. By 12:00 pm, I hadn't heard anything yet so I called and was told they hadn't gotten to her yet. I kept calling throughout the day to check in, and every time I called, they hadn't gotten to my cat yet. Finally, around 4:30pm, they began grooming her and let me know I could pick her up at 5:30pm. When I arrived at 5:30pm to pick her up, I had to wait an additional 15 minutes for paperwork. When they brought my cat out, her crate was covered in her hair inside and out. When I got home and got to see her, I realized they did a terrible job on the grooming. I asked them to keep her full tail and they shaved half of it, and her overall shave was very uneven. A shift lead reached out to me and was very apologetic about my experience. They refunded me the office visit and grooming fee."