The UPS Store

"Excellent customer service! Fast, friendly, and efficient. I've been a customer for three years and love the employees at the Hood River UPS!!"

"Had an abosulte wonderful expereince from Leah (I think that is her name!) She was amazing at not only tracking down an overnight package that didn't get set out same day. She even went out of her way and went to the location my pack was sitting at! She replaced the dry ice and repackage the whole time for me. She was truly amazing and I cannot thank her enough. She kept me updated on what was going on with phone calls. Truly an amazing employee!"

"Fantastic service. Very helpful with shipping costs, other shipping issues and packaging parcels. Thanks Brad! -Van Gogh Lavender, LLC Mount Hood, Oregon"

"I would give no stars, but that is not an option....My overnight shipment of frozen salmon went from Hood River at 4pm PST to Louisville, Kentucky at 1:30 am. This was great, since the destination was Bloomfield, IN, only 2 hours away. As near as anyone can tell me, at that point everything went wrong. From what they told me the package that had been shipped across the country with an acceptable 4.2 pounds of dry ice inside was there determined to be hazardous and marked for return to sender. I called the store after the package was not delivered at 10 am either PST or CST time. They said they would find it and get it out. A couple hours later I called back and was told it should be out for delivery soon. At 4 pm PST, I checked the tracking again, and it said the package was being returned to sender. I called the store again, and was told the package would be delivered tomorrow. I asked if the recipient could just pick it up from wherever it was. They said they would find out and call me back. I never got a return call. Today I spoke with a different clerk, and they said the package might still be in Louisville, so the recipient should expect it. A couple hours later I again asked what the status was, and the clerk said he had talked to Bloomfield, but they wouldn't know until 12:30 PST. I asked if he could call them again right now, which he did. He found out the package was actually in The Dalles and due to be back at the store I shipped it from at 1130. Finally at 12:30 they called and said the package was there. I picked it up, and although most of the salmon was thawed, it was not unsavable, although the 2 trips cross country certainly did not add anything for it's quality. I was refunded my cost for the shipment, but informed that no compensation beyond that was possible. I am at a loss as to how this could occur. If the shipment was hazardous, why was it flown back to me? Shouldn't it then have been required to be transported by ground? Why or how could someone determine that the shipment was hazardous after it had already been flown from Hood River to Louisville? I worry what actual hazardous materials may be shipped on UPS flights... Why couldn't the store find out exactly where it was and have it delivered from Louisville to Bloomington in the 12 hours it supposedly was in Louisville? I hope that I win the $250 for providing this review, because that would appease my irritation for the time that I and the recipient had to spend trying to get the UPS store and UPS in general to do their job. I won't bother to call ever again, as the response and action or lack there of, was worse by calling than actually going to the store. It seemed like the moment it was discovered the shipment wasn't going to be delivered on time, there was very little effort or concern about resolving the issue and delivering the package. To send the package back across country, rather than deliver it is ridiculous. I'm very disappointed in the store, the clerks and UPS in general. Tracking numbers were: 1ZE73A471572794746 and 1ZE73A471272794742"

"This was a nice UPS to stop at for shipping. The staff is very friendly and helpful. When I was in they were putting together a shipment that needed a special boxing and were spending time building it. Highly recommend this location."