Ethan Allen

"We recently purchased family room furniture from Ethan Allen and worked with a wonderful designer, Heather Gutowski in the Portland, Oregon store. While we were making our purchase I mentioned that we had noticed an issue on the headboard of the Somerset Sleigh bed we had purchased from Heather the previous year. Since Heather was making an appointment to come to our home with fabric choices for our family room furniture, she looked at our headboard, took pictures and sent those photos to her service manager, Brian Montgomery, from Ethan Allen's Kent, Washington office. Within a week I was contacted by Brian who arranged to visit our home to "fix/repair" the finish. Arriving promptly within the timeline he provided, he quickly determined the probable cause of the problem and took immediate action to repair the headboard to our satisfaction. Brian also answered questions concerning wood and fabric care for our other furniture. Thank you to Heather Gutowski and Brian Montgomery for their excellent customer service and resolution. In the current era where customer service seems to be lagging in the retail sector, it is a very pleasant and positive experience to have such attention to detail that Ethan Allen associates provide to their customers."

"Claire Reilly was a treat to work with and went above and beyond the call of duty during a recent protracted transaction. On the first visit I took a ton of her time and ended up not getting anything, but her design advice and suggestions helped shape the thought process and saved me from making bad decisions. Was able to describe the qualities and character I was looking for in upholstery fabric to her in the store, and she steered me in the right direction with a obviously encyclopedic knowledge of the options available. Living deep in the boondocks of Southern Oregon it is tricky to get up to Portland, and she made the process so much easier by texting me images of additional fabric choices after my no-purchase first visit which made all the difference. When I came back a couple weeks later she had an entire table laid out with neatly arranged fabric choices and made everything so comfortable and smooth. No sales pressure or impatience with my OCD and indecision, making the entire process a real joy. In this crazy world it is a rare thing to meet such a talented, genuine, humane person like Claire in the world, especially in a commercial interaction. Lucky to be able to splurge on some lovely quality furniture from Ethan Allen for my new home, and grateful for the helpful advice and ideas I got at this store from Claire Reilly. If you ever want to go furniture shopping for some nice stuff while simultaneously being reassured that there is still a stockpile of civility, talent and goodness in this world, head to this store for a gander and ask for Claire! You'll be glad you did!"

"We worked with Claire Reilly and had a great experience! She was very knowledgeable and helped guide us to the right couch and fabric. She provided us with multiple options as well as samples but ultimately left the decision to us. We appreciated the no stress or pressure experience. The ordering process was straight forward and she's already kept us in the loop on the status of our order. We are excited to get our couch and know it will be perfect for the space."

"Allison was my designer and she did a great job matching the pieces to create my bedroom set. The furniture took several months which is probably the only downside. I ordered in may and it was delivered in October. The pieces themselves are really well made and no squeaks in my bed. I highly recommend them if you are looking for quality furniture and pieces you plan to keep for a very long time."

"We’re very happy with our new Ethan Allen family room! Thanks again Allyson, for visiting our home, drafting scale room placement, and your design and fabric suggestions. We truly appreciate the communication and follow up too. It turned out even better than we anticipated!"