UPS Customer Center

"This place is a joke, been trying to get my package since yesterday. But my Driver's license is expired, so I wasn't able to get it. Craziest thing ever, so receipts and emails aren't a valid form of proof? You need to see if I'm able to legally drive? Man, I'm an American citizen. But conveniently the driver that was supposed to take my package to the access point today wasn't a driver that took stuff to access points but one of two packages made it to the access point? I think that's shady in it's own right. I came in after work around 2:48 pm just to see if they could deliver it since I was going to be home but they said that was impossible. Mind boggling, I guess nowadays you need to bring your social security card in order to prove you're who you are. I'm not gonna bad mouth the worker there, he says he's by the book but if you know that I went in yesterday Thursday 28th of December then you should've helped me out man. Got there again today at 5:30 pm since he told me earlier to come before 6 pm to get the package cause that's when the driver was going to return. An hour later nothing, unprofessional man. You have a job and cool. I have a job too, gotta do better Ups. You have all these policys and for what? For ishh to come up missing, then we gotta file complaints/claims."

"Package was delayed because of natural disaster? My Package was already at oak creek and departed for delivery and the weather was perfect. I'm assuming the driver didn't want to come up my driveway and get the required signature. Usually they just dump it at the end of the driveway. Lazy drivers. Hire some real help like amazon."

"This is an excellent facility. I went to this facility earlier today with a pair of pants I needed to return to USPS. One they identified that literally immediately when I walked in, two they gave me a bag so I didn't need to purchase one at the post office, three a worker ran back outside and gave me a packing slip holder so I wouldn't need to purchase tape when I got to the post office. I know I didn't use their services today, but I am sold - I will forever be coming to this UPS for any shipping. 5/5 experience!"

"To be clear the Guy at the reception was nice enough to look up my package and realized UPS did not complete the Next Day shipment to me which cost me $25. He confirmed it was in the UPS Oak Creek but it it never got out to be delivered. In other words, it was lost inside the Oak Creek building or stolen. He was cool and sympathetic about my situation. This in an envelope containing and important document and I needed it fulfill my BIG obligation$. The Guy at the reception escalated to someone in the Office to see if they can help. Who ever he spoke to, just said I should file a claim after seeing it is not delivered. There was not extra help there. That person, did not offer to look or search my package for a short bit within Oak Creek facility and see if they can locate it. I am pissed because this has caused me a huge inconvenience than UPS will ever know or care as to how much damage this has done to me. Bottom line is DON"T USE UPS. This Location needs a better customer Care Team. I had to drive 20 miles to fetch for my package because their Automated system does not let you speak to anyone. The On-line tracking just says Delayed, On way and it has been over a week for a Next Day delivery. STAY AWAY FROM UPS! TAKE YOUR BUSINESS TO ANOTHER SHIPPER. This is a 50/50 chance company and you may get your item or lost/Stolen and you won't have their support."

"How disrespectful can your drivers be! Had to park in 2 regular parking spots in order for my physically disabled father to get out of the vehicle with his wheelchair to wheel him to his doctor's appointment. This of course makes me look like a jerk for having to use two regular parking spots versus one handicap spot. The driver came out after I took these pictures, saw me out of breath pushing my dad in his wheelchair and when we pointed out he parked in a disabled spot just gave us a dumbfounded smile and ignored us, never even apologized. How rude!!! Individuals like this driver need to be not only written up, but should be required to take a refresher course if they think this is acceptable and on top of that formally apologize to the disabled community. Shame on this UPS driver!!!! UPS should expect a call from us once we are back from the doctors appointment, extremely unacceptable! Address of this incident: 4655 N Port Washington Rd, Glendale, WI 53212 Time: 9:55 am approximately WI License plate: CD 79921 Truck# 196796 USDOT# 021800 Looking at other reviews would not be surprised to get the generic reply either ... Unacceptable UPS, unacceptable!"