PetSmart

"Too my kid here to visit and look at the fish. Very nice selection of fish and lots of products to make a great fish tank."

"Stopped by the store tonight after driving 40 mins since they were the only ones that had my cats prescription food in stock, and for one I’ve never been asked for my physical prescription card before they can just look up my previous transaction and sale me the food. Well I came to the register and guy at register said I can’t sale you the food without a card or picture, then another associate Savanah comes up after I find the picture with a horrible attitude and said no I can not sale you the food because you might be a scammer, I need the actual card. I asked why she said it’s a new policy that was implemented 2 months ago, I said well a month ago you sold it to me without the card she said well “you shouldn’t have waited until the last minute” then I got upset and got an attitude back. I asked for her district managers name or number she said I don’t have one and you’re just going to have to wait until the morning, again with a sassy horrible attitude. Even her coworker looked at her in all when she told me I should not have waited until last minute to come in. Banfield and Petsmart please be consistent with your policy and procedures and also speak to this person as she clearly doesn’t know how to speak to customers."

"This location has the worst customer service I have experienced. They close and lock the doors prior to closing time displayed on the website and door. I have experienced coming to pick up my mobile order and the door is locked prior to 9pm on a Friday. 2 employees walked away when I knocked and stated I had a mobile order. It's Petco for me from now on and I definitely will reach out to the corporate office."

"I went there to purchase a hamster. The woman who helped was awesome and went above and beyond. That being said, the fish were in absolutely deplorable conditions. This has obviously been a problem based on previous reviews that reflect such. There was black mold everywhere, inches of algae in every cloudy tank and most tanks were filled with dead fish. Also, the turtle tank was extremely disgusting. It stated there was a turtle in the tank but I couldn’t tell because it was so dirty I couldn’t see through the glass. I understand a few dead fish here and there, but there is absolutely no reason why the tanks should look like this. Ironically they had stickers advertising that they will check the quality of your tanks water at home."

"worst tank maintenance i’ve ever seen. dead fish were molding over because they haven’t been scooped out in god knows what. tanks were covered in algae and were collecting grime. it’s not hard to clean tanks to prevent them from looking like this. also the humidity levels of the tanks were off by 30-40% of where they should have been to keep an animal happy. the bearded dragons only fresh food source was chunks of fruit that was growing mold."