Comfort Suites Vacaville-Napa Valley Area

"Between the burnt out lights and the broken toilet seats I would expect more for the price. I think after my review to them they refunded the $55 they charged me to check in @1:30 instead of 3:00 I may give them another chance but not sure."

"This is the worst hotel I have ever stayed in!! The room floors turned my feet black that’s how dirty they were. The walls are so thin!!!! I stayed there January 4th-7th 2024 and there was a family on the second floor next to me with children and all they did was scream and yell and blast the tv all night long!! You can hear every single thing in this hotel and so many people complained about this family and im not sure what was done but the noise would only stop temporarily before it began again. Please hold guests accountable for causing a ruckus."

"They really should update their photos of the rooms. They were one hundred percent better than I expected from looking at their photos. So nice, cozy, and clean! I'm absolutely ecstatic over the lady at the front desk, Sian. She was so pleasant and friendly! I have never met a nicer hotel receptionist. Give her a raise! I will definitely be returning if I am ever headed that way."

"If you have misphonia, do not stay here. You will not be able to sleep. If your neighbor turns on their AC unit, the low pulsating thrum will keep you up all night and in pain. It's like if you were to decide to sleep next to a car with the bass turned way up. I thought if I could get a room as close to the top and side as possible (the least adjacent rooms) I could actually gets some rest on my work trips, unfortunately my neighbor turned on their AC unit and the painful thrum comes right through the wall. To recount another stay, there is something between rooms 309 and 311 that makes the same thrumming noise, it's not the AC because I ended up being unable to sleep in room 309 and asked to move, they were very accommodating and put me in 311. I turned off the AC in room 309 and the same thrumming sound was happening in room 311, there is a door between the doors to those too rooms the staff doesn't know what's behind that door. I don't really care other than the painful thrum. When I mention this to the staff they don't seem to understand, and their response makes me feel like I'm crazy, as if I'm overreacting. I'm not sure what the policy is for interacting with guests, staff either doesn't understand or aren't allowed to say "yeah the noise padding room to room is not effective" So if you have sensitive ears, do not stay at this hotel. for like 10-20 bucks more a night the next door holiday inn has much better room to room sound proofing or whatever it is that doesn't cause my ears to ache and my anxiety to spike."

"Hard to find at end of street. Got assigned an already occupied room at check in at 1:30 a.m., scared the hell out of my wife when the male occupant screamed at her as she attempted to open the door. Finally got assigned the roo. next door, last one available in the room class we booked. Room was an "accessible" room for handicapped individuals. We wanted that for the walk/roll in shower, this chain does not offer those type showers, all of their handicapped rooms have step-over standard tub/showers with hand rails installed in them Breakfast "buffet" chafing dish has only 1 setting, HOT. It overlooks and dries out and hardens the commercial egg patties, and link sausage leaving them swimming in 1/2 inch of grease. Even the day manager said they hate the chafing dish because it does that. Wallpaper in window frame areas peeling up. Problems accessing the exit door to the rear parking lot. card reader keeps failing. Room: accessible rooms have no box spring, only a mattress, and its very low. Fridge did not get super cold at all. Bathroom: toilet tank flapper valve did not seat at all, toilet ran constantly. Shower has a 2 pc shower head, removable handheld part handle was too long to angle down against front wall enough, resulting in shower stream hitting back wall, running off sill of tub and all over the floor, flooding the bathroom no matter how the shower curtain was placed. 1 light vanity of the two over the bathroom sink, bulb burnt out. No maintenance worker scheduled over weekend, so no resolution to those issues. Facility shopworn, lots of nicks and missing paint in the rooms, especially on corners of walls. and numerous places the wallpaper is peeling up. Rooms are front half by doors hardwood laminate flooring, by bedding area is carpet. Flooring height differences mean large gap under main doors, lots of light comes in from hallway and is major fire/smoke hazzard since it no longer acts as a fire break. Shopped on pricing, 1st and last stay at this facility."