JOANN Fabric and Crafts

"Had a problem with my rewards which never works. The manager was near by and over heard and was really rude about it. She was also rude to the employees and has a constant attitude in her voice. If she doesn't like her job I'm sure there is someone else willing to do it. Also fix your smiles rewards. They never work and always say I've already redeemed them. Very frustrating as I spend a lot of money at your stores."

"I would give this place 0 stars if I could. This store needs some help. The shelves are nearing empty in some sections from lack of restocking, there is so much inventory blocking different parts of the fabric area that it's hard to look for what you want. Also, the floor is disgusting. I know there's a lot of dirty snow and slush outside, but I went shopping in the morning and the floor was gross. Super dirty and clearly not cleaned."

"This store looked like an absolute ghost town. Poorly stocked in many aisles. Definitely would drive to a different location if given the choice."

"Saw another persons review of how little the pay here that’s terrible!! I went here and requested they update their inventory for a yarn they have the spot for and the lady told me they can not do that! Now I have to pay $10 shipping because they can’t update their inventory which I let her know I’ve checked back and they have been out of the certain color for weeks!! I’m sure they’re still out of it as there is no option for pickup. Really wack they wouldn’t update their inventory when they haven’t noticed but I did. Update: I picked up my order here and asked to talk to the manager since I was calling all morning and no one came out. One of the girls asked the manager if she was fine to come out, I didn’t think anything of this at the time. The manager ended up coming out with a mask and backed up from me, she said I should back up I have covid. I was so upset, my mom and I have asthma and my moms is severe. We have been so lucky to not got covid at all and I couldn’t believe the store manager was fine with coming out and exposing a customer to covid. I told her she shouldn’t be at work and she explained they would have to close and I’m like well that’s what should happen don’t put people at risk so many people have autoimmune disorders. I’m never going back to Joann’s."

"Joann's East Madison: According to the sign on the front door, they are experiencing staffing issues and are frequently closed during normal business hours which are still listed on their voice message, rather than giving customers accurate hour info. Once you do get inside the store, the shelves are half empty. So sad."