Ashley Store

"I worked with Andrew and he is a phenomenal salesman. I would recommend working with him! I’m glad he was able to help us find the perfect living and dining room set."

"I was greeted at the door very professionally. The staff was very warm and inviting without being intrusive. However, there was a person available to help you with any questions. I had Andrew Gross he was amazing. He helped me find a perfect recliner for my needs as I have some pain issues. They definitely went above and beyond to make sure my purchase was to my satisfaction! Thank you, Ashley and Andrew. I highly recommend using their Pewaukee store and services."

"I had a bad experience with Ashley. We bought furniture with them and they delivered defective piece, took long time to replace it. We bought furniture protection plan which they sold by saying if we don't use it we will get the credit. Now, after 5 years when I inquired about it, they say that it has expired and we did not claim in time. Also, they say that it is customer responsibility to follow up. We were not told about this when we bought the plan originally. If we were told, I would have set a reminder to follow up. We bought furniture at Steinhafels at the same time who mailed the credit to our address. Isn't Ashley's courtesy to do that. This is a scam, they sell these protection plans and keep the money if we don't use the service. 500$ rip off. I will not buy or recommend this store to anyone."

"Colin was a sight to see when entering the store! He was friendly, helpful, he listened and was transparent. He provided a good salesman communication and made the sale. He even asked questions to other staff when he wasn’t sure! Exceptional service today! Thank you!"

"zero customer service. I will never shop there again. I spent over $5000 and one $200 part that did not fit they would not give me a refund. You would think if you spent that much they would want to retain a customer. In addition when I walked into the store, I had to wait 10 minutes with five people sitting around before someone came to tell me that they weren't going to help me. Avoid at all costs. If you're thinking of buying something, ask and get details about their return policy before you spend a dime It was a trim kit for a microwave that I brought back that was an obvious misfit, and it was a misfit due to incompetence of not getting the right one. But I end up eating the cost of this. I left it on the counter and walked out. Maybe the person in charge of policy will trip over it, I can only hope."