U-Haul Moving & Storage of Karns 7630 Oak Ridge Highway, Knoxville, TN 37931

"Terrible customer service. Stood by the desk for 10 minutes with no acknowledgement whatsoever. We had to go into the back to get someone. Then the lady that 'helped' us was so concerned about her 'missing employee ' she failed to concentrate on us at all. If you go to this location do the app checkin/out, it's better customer service"

"Stopped by to pick up a couple of boxes. I Was helped with my selection by two young men who were very helpful and curious. Clean facility and convenient. Will go back again"

"Wow! Great facility! Air-conditioned, yes! Giant elevator to take us up to third floor storage units. Plenty of available carts to move items from staging area to storage units. 26’ truck backed up and unloaded onto staging area then moved upstairs to storage units. Finest storage facility I have ever been to. Clean bathroom available on first floor. In fact, entire place was very clean. Floors shined everywhere I looked."

"Absolutely amazing experience from beginning to end! I have been to many other storage units but this is, bar far, the nicest, cleanest, advanced facility I’ve used. Garage doors for easy unloading. Freight elevator for no more dreaded stairs! Complementary carts to save your back! Amazing. Plus, if you get the truck here, the first month of storage is free! As far as staff goes, I dealt with 4 different employees and every single one was friendly, conversational, and accommodating. I even had a couple of inconveniences. But the staff addressed it immediately and made it right! No one is perfect but this is how you take care of people. I will choose to drive further to this location from now on. It’s that amazing of a complex. Not to mention, the storage here was cheaper than my last place that had none of the amenities. Except a gate…. Amazing job all around. I’ll be back and I’ll tell my friends!!"