Advance Auto Parts
9337 South Northshore Drive, Knoxville, TN 37922
Hours open
Monday:
7:30 AM - 9:00 PM
Tuesday:
7:30 AM - 9:00 PM
Wednesday:
7:30 AM - 9:00 PM
Thursday:
7:30 AM - 9:00 PM
Friday:
7:30 AM - 9:00 PM
Saturday:
7:30 AM - 9:00 PM
Sunday:
9:00 AM - 8:00 PM
Photos
Location & Phone number
About the Business
Advance Auto Parts is a leading car repair and store located at 9337 South Northshore Drive in Knoxville, Tennessee. Our institution offers a wide range of automotive parts and accessories to help keep your vehicle running smoothly. Whether you are looking for replacement parts or need assistance with a repair project, our knowledgeable staff is here to help. Visit us today for all your automotive needs.
Reviews
"Didn’t catch the guys name but I was helped by a very kind kid with glasses. He was very personable/knowledgeable and took the time to explain things to me and give his personal opinion. Good job man!"
"Incredible customer service and professionalism. Particularly from a young gentleman named Marcus. Very stand up individual who helped make sure I purchased what I needed and installed it properly. He is outstanding!"
"Car always seems to puke itself in the late evening and I always seem to be running in at 8:50 to get something that can't wait till morning. Tonight 13 Sept 2023, it was a battery. You all are always there for me, and the staff are always extremely helpful. Thanks again. See ya next time."
"Elijah was very helpful and had great customer service. Thank you for good service. Hard to get nowadays."
"I purchased 18 quarts of transmission fluid and the staff packed them in 2 used boxes. When I got home I counted and there were only 16 quarts. I returned and the shift had changed so I explained to the night staff what had happened and I even brought the oil back to show them the boxes were full with 16 quarts instead of the 18 I payed for. They made me wait until they did a shelf count and explained if they had shorted me two quarts as I claimed, the shelf count would result in 10 quarts instead of the eight quarts shown on the inventory. The shelf count result was 6 quarts which means they don't have a correct inventory and they made me stand there like a suspect for 5 minutes for nothing. They gave me two quarts like it killed them and with no apology for the discrepancy or the inquisition. The next day I brought the used transmission fluid back for recycle along with some used motor oil. The day staff told me they don't accept transmission fluid but will accept the oil. I took the motor oil back to the recycle tank and clearly printed on the side of the tank is: ACCEPTED FLUIDS: MOTOR OIL, TRANSMISSION FLUID, HYDRAULIC OIL. I told them the sign clearly states transmission oil is excepted but they refused to let me discard it. I have been buying parts here for years, since this store opened, but it seems the staff has lost customer service skills. I judge a business on the quality of their products, the knowledge of their staff and the willingness to provide a quality customer interaction. This store missed the mark."
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