Steve Madden 20 City Boulevard West, Orange, CA 92868

"Great customers but neither girls wanted to assist customer. Expensive shoes from china poor quality. Don’t recommend."

"rude staff. employees don’t greet when u enter but if you’re browsing for long enough they’ll send not one but three employees after you in the span of two minutes. i’m indecisive when shoe shopping bc i hate waste and want to ensure it’s a valid purchase. so i enjoy shopping alone and taking my time. one ridiculous broad ran over as i was trying on shoes and looked at my feet as if she thought i was stealing. honestly calm down it’s steve madden not chanel. definitely felt profiled and the staff could tell i was not happy with their poor service because when i looked at them as i was paying they seemed embarrassed, as they should be. anyway put them all through retraining. nov 6,2023 2:10-2:30 pm"

"Love this place!!! Very cute sandals!!! I'm in love with this store!!!"

"Been there couple of times, smaller store compared to other locations. Prices are good. Store is clean and organized."

"Lousy customer service, they are racist I do not know if they are racist with all people or only with those who do not speak English, they thought I did not understand anything of what they were telling me and unfortunately I did understand everything. They did not want to accept an exchange of shoes just for not having the box, even though the shoes were in perfect condition without any use, I had to show them that in the invoice it does not say anything that without the box no exchanges are made, so that they would finally do their job, but still arrogant and rude. Lousy experience, I would like to escalate the case and file a formal complaint with customer service because racism is a crime, so I will start looking for a way to do it because people who do not speak English should have the same rights as those who do."