The Little Clinic

"I was sick with Covid and could not get a Dr Appointment for a sinus infection and needing antibiotics. I came here, was seen and treated. Prescribed meds and better in 2 days. Thank you all for helping me."

"I had an appointment today for 12:45pm, as I walked into the store, I saw the lady at the front desk, Tracey, walk towards the door that leads to the back. I attempted to log in on the kiosk and was unsuccessful due to not having an access code. I remembered that I had a check in link on my phone. I logged in and completed my check in my 12:47 pm! Tracey walked out and sat down at her desk at 12:55 pm. She asked me if I had an appointment I told her yes, I do, but I wasn’t able to check-in on the kiosk due to not having an access code. Tracey asked for my name I gave it to her and she said my appointment was cancelled. They have a five minute grace period. I told her, I was here on time I even saw her when she went to the back. She proceeds to tell me, “I can’t control the system”. I also told her that I checked in on my phone within the time frame, she proceeds to say “I cant control the system”. I can reschedule the appointment or schedule it for another location. I just said thank you and walked off. I got to the Little Clinic often, this is my first time going to this location, but I will NEVER go back to this location unless it’s the ONLY that’s open. I didn’t appreciate Tracey’s attitude, it was very condescending and nonchalant. There should have been a notification or an alert that goes off when a patient completes their Check-in. I checked in at 12:47 pm, which was STILL within the 5 minute grace period."

"Very unprofessional clinic. Appt at 4:45 and they cancelled it at 4:50 when we arrived."

"Very unprofessional service tonight. The lady working the front desk on Thursday October 12th was rude to us from the moment we walked in. I had scheduled an appt for 6 for cough, cold etc. and was a little early. When she learned that my mother did not have insurance (since she’s visiting from out of country) she went in and cancelled my appointment without asking. She says that she doesn’t want us to waste money and argues that she does not need to be seen today. I knew that I had to pay out of pocket and I was ready for it. She then goes on about what she suggests we take and she can advise cause she was a nurse before. Next, I had an additional question regarding a prescription I was given two days ago. She tells me that she’d call the doctor for me but after standing around for a while with her not doing anything I told her that I would call later to figure it out since I didn’t want to hang around. Then she gets mad and tells me that we were early for our appointment and she helped us even then (there was no one else there then) and as I walk away yells “you need to grow up”. I am never going to the Farmington Kroger little clinic again."

"I have been here twice since 06/03 and my experiences have been great starting with the medical assistants that checked me in, on my first appointment I didn't know that I needed an appointment and was able to be fit in, to bring seen by Nurse Letoya who is FABULOUS and back today seeing Nurse Nicole who is equally as FABULOUS! I will refer family and friends and use the clinic again if needed."