folsom motor works

"This place is EXCELLENT! I am so satisfied with the service and I am so relieved to finally have found a place to take my car that I know it's safe to trust them with what they say needs to be repaired unlike most other places that try to get over on people. They do quality work, and truly care about their customers! I highly recommend them!"

"Folsom Motor Works is such a great place to take your car. Their prices are reasonable and they do a wonderful job. So glad I found them."

"Awesome customer service! My experience was above my expectations. This is my new Automotive Service shop. They have done services twice for me and I am a very satisfied customer! I highly recommend Folsom Motor Works!"

"I want to be fair to this business but I feel ripped off. I don't know if its a matter of incompetence, dishonesty or me expecting too much. About a year and a half ago I bought an Audi Q7 with a 3.6L engine. The valve cover was leaking so we wanted the valve cover seal replaced. Removing the valve cover to replace the seals is a lot of work; 5.6 hours of labor is what the job calls for I believe. So its a an expensive job. They charged about $1,200-$1,300 I believe; a lot for sure but a lot less than the dealer charges. Anyway they did the work, I paid for it and life goes on. About a year and a half later, the car starts having problems. After some relatively easy diagnosis I realize that inside the valve cover sits a PCV diaphragm/membrane that with time wears out and causes all kids of problems. The membrane alone is about $30 but the whole valve cover that comes with the membrane/pcv is only about $65. I did not know about this part when I paid about $1300 which was almost all labor costs. A competent and honest mechanic would have called me and said "I don't know if you know about this rubber part but since the part is cheap and this job is expensive and almost all labor, I recommend we change it or change the whole valve cover" I did not get that phone call. I went in to ask about it. The guy at the front was visibly annoyed when I asked him if they change that part when they are already there..he said "we are not that kind of shop" He was busy and asked if he could call me back..needless to say he never did. Again, I don't know if its incompetence (not knowing these cars as well as they say they do), dishonesty (knowing I would be back to pay the expensive labor cost to have them remove the valve cover again) or me expecting too much. I might have given them the benefit of the doubt if they responded appropriately but the fact that they were annoyed when I asked why they did not replace the part on such an expensive job and never called me back tells me all I need to know. I do technical work in another field and I would not have done the job that way. I honestly don't know which of the three reasons above this shop left me with a bad taste but I don't trust them anymore and would not do business with them again. BTW, I did the job myself for $30. It's a PITA but not really difficult."

"Tom, being the best hands on boss there is, always makes sure us here at Domco Plumbing are taken care of. We use Folsom Motor Works for all of our trucks/vans and we are never disappointed! Both Tom and Robert have taken such good care of us. They always have time for us and make sure our vehicles are fixed and ready to go in a timely manner. We wouldn't recommend anyone other than Folsom Motor Works!"