Williams-Sonoma

"Only one employee working when I was in, so service was slow. But she knew so much about everything and answered all of my questions very well. Selection was great! Found some nice serving bowls and a broiling pan. Prices are expensive but hopefully everything holds up well. Store is gorgeous and is a super calming place but is also a very fun store to shop in!"

"This store is trash and will give every excuse not to return a product that they sell. I bought an espresso machine and it wasn’t reaching the exact pressure. I looked online to see the videos again on the website and noticed it was $180 cheaper. The store said they had nothing to do with that, it’s a breville promo. However, the William and Sonoma website is selling it at that discounted price so that didn’t make sense. I told Andrea (store manager) over the phone that I could return it and repurchase. She tells me that is has to be unused. I told her specifically about the pressure issue and she said I could return it to the store and repurchase the other one they had in stock. When we get there, her story changes and tells my husband it’s a quality issue and I have to return directly to breville. This is insane! Worst customer service ever. They’ve clearly lied to me over the phone and for what? Don’t buy here!! So disappointed at the lack of help. Save yourself the headache and go to any other store. It’s all the same."

"A little pricey, but I know the items are quality. Only one staff member helping customers... others were chatting in the back"

"Without getting in to the long detailed reason for my experience with their customer service people, I have to be completely honest and say that Williams-Sonoma has one of the best, if not "the" best customer service associates I have ever dealt with. They are extremely polite, professional and personable, and they go above and beyond to make sure the customer is happy. I can't say enough to express my gratitude. I only wish that other companies had the same people working for them. Love them and I am now a lifetime W-S customer. Thank you Sydney, Ashley, Shelby R & Jiovanni F ❤️❤️"

"Today I was at this wonderful store Has excellent items fair prices I think and also very good brand names that will last for a very long time maybe decades if the cookware is being taken care of. Autumn was extremely nice and helpful but the two other people a man and a woman were very helpful and nice The problem is I felt very uncomfortable because every time trying to ask Autumn a question the man who was really trying to help me would always talk above her I just could not really have a chance to feel at ease walk around the store and ask Autumn all the questions I wanted Felt always being watched also felt did not have the freedom to walk around"