Sears Appliance Repair

"Roger, the technician, was friendly and informative. I appreciated what he tried to do. Unfortunately he determined that the 2001 Kenmore Elite gas dryer had a circuit board failure. He could not find a replacement. Sears needs a more intelligent way to pre-diagnose issues. Collect model number and symptoms upfront then give a caveat if the unit is too old. I didn't get any value for the money spent to have the technician come out and tell me he couldn't do anything. Not a good way to create a favorable reputation if you want to stay in business for long."

"We have a Master Protection Agreement (MPA) for our Bosch Washer and Dryer. Sears sent out a technician in early December that had no idea what he was doing and it was determined by another technician that the steaming "Fresh Up" function was not working. Two months later and 10-15 calls from me and we were being offered a replacement dryer or cash offer, but it turns out that parts started showing up 2 months after we were told they were obsolete. Roger came out today and did a great job !! I would avoid Sears for anything Bosch and their Customer Service Ctr does not follow up on anything !! A much as I hate to say it, but buyer beware of a MPA from Sears."

"I was so happy that the repairman got here so quickly. He was very nice and was able to repair my dryer while he was here. He did not have to go back to order the part and then return 3 weeks later. My roommates are very happy also."

"The first big atta-boy was that I was able to get an appointment immediately. I received several texts and emails to confirm my appointment and was able to use their online tracker to get a smaller window for arrival time. Michael arrived in a service van that appeared to be very clean and well maintained. He was professional in appearance, wearing a company uniform and was beyond polite, well-spoken, and knowledgeable. He took the time to investigate options, which we greatly appreciated. The service price was very fair and I truly appreciated being able to enter my own credit card information using a link that he texted to me. We've used Sears' repair services for years and will continue to do so."

"Friendly and professional service representative. Jason was able to repair my clothes dryer without requiring a second trip. I’ve had terrible wait time for repair on refrigerator in the past but the quick and great service from Jason made me have better faith in Sears again. Thank You Jason for job well done!"