White House Black Market

"It is 2023. Why is it that everyone after me received a greeting and asked if they needed help. I hate to throw any type of color in it, but seriously. That killed my experience here. Cute items in the store but I refuse to buy anything when the employee can't even ask if I needed help when she was doing nothing. Literally live in one of the most diverse areas, and felt like some outcast."

"I shop at WHBM often. I was there a week ago. As other reviews stated, the worst service I have ever experienced at WHBM. Employees are unhelpful & rude & have horrible attitudes. And no greeting from the staff who talked to each other when we walked in. Took a dress into the dressing room to try. No acknowledgement from employees. No wonder I am hearing from others that the Carlsbad location has the worst customer service, don't go there. Cold, rude and condescending. The only one who is nice there is the asian lady (Chaj?) My friend just told her experience about returning an item that was shipped to her a wrong size with a size mistagged twice. The manager refused to accept the return. And what she said was very offensive and insulting to her. Basically accusing her of switching size tags and telling her that her account would be flagged. That makes no sense. Who would switch size tags and why. We both are Legend tier WHBM customers, her family spent about 10k at WHBM, over 200 orders just this year. The system is not perfect. Mistagging happens. I work at a store myself. If you order over 200 times, there is a chance that you will get a few bad orders. Life isn't perfect. We called WHBM customer service to tell them about our experiences. They apologized. Said to ship the item to them. And asked for the store number who treated us that way, and informed us that there is nothing wrong with our accounts. We buy a lot at WHBM online. Understandable if the company policy doesn't allow the return in store in specific cases, but to accuse someone of something so ridiculous is unacceptable. If you want to shop at WHBM, go to the UTC location. That's why they get the most stuff there, and way many people go there. Everyone is nice and respectful there. I would pay more to go somewhere where they treat you with respect and where you feel welcomed. No one wants to go shopping where the vibe is so bad. By the way, the UTC location had no issue with the return."

"No customers in the store. We walked in. No greeting from the staff who talked to each other. Looked around and took a shirt into the dressing room. No acknowledgement from any employee. Then other customers came in who were greeted and offered help. As we left we paused to look at something else. Still no acknowledgement. We won’t even enter White House Black Market in the future."

"Shout out to Christina!! I had to get a blazer very fast on the fly for an interview. I was told on a Friday that I had an in person interview that following Monday. Christina helped me an I purchased the signature blazer in white (ecru). I had already black pants and a kelly green top to where underneath. They steamed my blazer for me and I was ready for the interview. I felt confident and looked good. The blazer had the perfect amount of stretch for the several hours of interviewing. On top of that, this blazer will not sit in my closet. It's a classic lifetime piece that I plan to wear often to the office. I can dress it up or down with jeans or slacks and accessories....btw I nailed the interview and landed the job!"

"Incredibly helpful staff. I love that they help you pick out the outfits."