Tuffy Tire & Auto Service Center

"Terrible experience! Won't trust them with anything! Brought in my car for 2 concerns: they checked one recommended service asked about second (which I told them was my main concern)- they hadn't checked it yet; called me back said they took fuse out and put back in now works- I was happy approved other maintenance. Called before they closed to find out if my car was ready- was told it hadn't been worked on yet and it would be first car in the next morning. Said OK. Called next day at lunch and they hadn't even looked at my car bc person I was working with had an emergency, so they didn't touch my car. Said I have to have my car back. They"did" the work called me to pick up and when I went up to get my car the main reason I took it in that they told me was fixed; didn't work again and I would need to leave it with them for several days to maybe fix it. I was called and told when car was ready-- should have been told then, nothing was in the notes if I hadn't asked they wouldn't have told me until I got into my car! Acted like this was acceptable and no big deal to be lied to and them not working on my car like said they would. Oh and I left my car with quarter of a tank of gas and got it back with gas light on!! When we get gone and look at engine is covered in some nasty liquid-- truly praying they didn't mess up my car! Don't risk your valuable car that transports your precious family to them! I'm so scared! Was recommended them by Carmax from their warranty-- don't do it!"

"Will I go back...HECK YEAH!! Great service and reasonable prices! I had an issue w my car and took it to a different service center and was told they could not help me and take my car to the dealer...I went myself to the Gallatin's Tuffy Center, instead of the dealer. I was immediately impressed w Tony and Anthony. This was on a Friday, they asked if I could posssibly bring my car back on Monday...and by Monday afternoon, I was driving my car home, problem resolved! So, thank you guys for your expertise, professional and friendly service...I highly (did I mention HIGHLY) recommend :Tuffy Tire & Auto Service Center, Gallatin,TN "Family Run and they get it DONE""

"The BEST oil change experience I've ever had! Great prices, great service, and they are incredibly transparent. They communicate really well and they do an excellent job! I knew I had an oil leak and I took my car to the dealership-they said they couldnt find it. I knew I was leaking out though- the guys at Tuffy found the leak and fixed just in time for my Florida road trip! Highly recommend!!"

"I went there today convinced I needed a new battery. The salesman insisted they test my old one first although I told them the battery was old. They tested my battery, told me it was fine and even aired up my tires. All for free. I will definitely be back."

"I requested an appointment online on a Thursday night after close for a Saturday for brakes and was quickly approved first thing Friday morning. They welcomed me early Saturday, talked me through the process of them inspecting the car, sending me the estimate after inspection, and doing the work. The price was great and the work was done that day and we are super pleased. I will be a customer from now on with both vehicles."