Ultimate Pet Spa

"Worst groomers I’ve been too thus far. On top wrongfully charging me many additional extra fees for fleas and medication when all my dogs have been treated and medicated appropriately and are indoor dogs, they also hurt and abused my dog today. Picked up both my dogs and when I got home was checking my dogs as one usually does after a grooming and noticed one of my dogs had trauma and blood dripping from his right eye. When I called and asked about what had happened they basically just denied anything occurred during the grooming process and the lady on the phone began gaslighting me over the phone saying if I decided to do anything that they had insurance so the cops or animal control won’t do anything for me. I ended up going back to the groomers to get a better explanation and after being gaslit again in person I just left since they clearly weren’t gonna take responsibility for anything let alone an apology. I had to take my dog to the pet hospital immediately where they prescribed me medication for his eye. All in all terrible place to bring an animal to get groomed and hopefully no other pets endure the pain and suffering they had to put up with today or ever."

"The team does great work even when shorthanded. They are understanding if you're running a bit late and always do an extraordinary job with both of my dogs. I have been taking both my shih tzus here for a long time now and would definitely recommend to anyone looking for a dog groomer."

"I am so disappointed in the horrific haircut that my Yorkie was given here today. The shop was highly recommended. How could they allow such sloppy, unprofessional work? When I complained, Kathryn worked on my dog for an hour to try to repair the damage that another worker had done. Thank you, Kathryn. But my little guy was traumatized and looks strange now. I cannot trust U PS to take care of my dog my again. UPDATE: the shop owner and Kathryn apologized for the way my dog was groomed, asked for the opportunity to make things right, and offered a discount if I have my dog groomed there again. That shows integrity. I won't drive 35 miles each way again to have my dog groomed, and will find a local groomer, but I appreciate the apology and offer to make things right. U P S has a good reputation generally. I will change my rating of them to 3 stars, based on their response to my negative experience there."

"It is hard for me to drop off my dog anywhere. He is a part of my family. But I feel 100% comfortable dropping him off there. He always come back looking like a good boy and very handsome. I absolutely recommend this place."