Tiffany & Co.

"Customer service was top notch and we great customer service at this location. We were in for an anniversary gift and they made our day extra special. Thank you guys for going above and beyond for this wonderful experience. We will definitely be back!"

"I recently placed an order for Tiffany necklace that was engraved as a push gift for my pregnant wife that is going into labor today. The rep Kevin Thornton Guaranteed would be here by the 27th. After speaking with several reps they all informed me not only it wouldn’t be here on time but it was going to be a week late. They also said that Kevin would reach out to me on the 26th via email to communicate how they could make this happen. Haven’t received any communication or update and now is going to be delivered a week late. After reaching out again for the third time Kevin told me that since it’s being hand engraved (which he did not clarify nor did he ask me for this option) it takes longer. I would have never order this gift if it wasn’t going to be here on time. I WILL NEVER BE BUYING ANYTHING FROM THIS COMPANY AGAIN. Good luck to anyone who makes a purchase online or try’s to work with customer service!!! Your money is best spent somewhere else."

"The sales rep that I had was amazing however the customer experience was not welcoming. It was raining outside therefore I had on my hood because my hair was drenched. After I spent 300 dollars the associate im the front advised me I needed to take the hood off. My sales associate never mentioned anything regarding the hood and I already made my purchase. Rude . I’ll never come back to this location"

"I am beyond upset at Tiffany & Co. Recently I took all my rings (engagement ring, wedding ring and 10 year anniversary ring) to the Dallas Galleria Tiffany's since my rings have gotten looser on my finger after Iosing weight. Thus, I wanted to make the size smaller. 9 days later, I get a text message from the Tiffany saleswoman stating my diamond has "a chip at the girdle of the diamond that reaches both the pavilion and the crown. They can either send an estimate to have the diamond polished and potentially re-cut, either will result in loss of carat weight of the diamond, or they can rotate the stone to hide the chip." In other words, they need to reshape the diamond and make my diamond size significantly smaller!!!! This is my diamond engagement ring which was always either on my finger or placed carefully in my ring box. I have never injured my finger and have never damaged my ring. How can all of a sudden my diamond have gotten chipped so badly like that? When I brought my ring to Tiffany's, the saleswoman carefully examined my ring using their jeweler's magnifying lens and didn't observe any damage, chip or crack on the diamond . My diamond ring was then shipped via Fedex to NYC for the resizing. I do not know what happened in the intervening 9 days until I received the text, but when I dropped off my ring at the Dallas Galleria Tiffany's store, there was no chip/damage. Even the Tiffany's salesperson did not mention anything about a chip in the diamond. My receipt also does not state that there was any damage. However, now there is such a significant chip in the diamond, that Tiffany's is recommending to "rotate the stone" so that the crack will be hidden under a prong, or otherwise recut the diamond into a smaller size! This is beyond disappointing. Tiffany & Co. needs to step up and be responsible for the significant damage to my engagement ring while it was in their possession. Update: Tiffany replaced my engagement ring. Manager was very professional and helpful. Tiffany is Tiffany."

"Unfortunately, this location has declined so much, now even the customers service is horrible. My husband and I were left flabbergasted after a recent visit. We WERE regular and consistent customers and were shocked at our treatment by sales staff and the store manager. We kind of knew there was a problem when all of our regular salespeople left. Now, you can’t catch the same person there twice. It’s sad, I have so many great memories from that store. I am extremely thankful to have store options in the metroplex!"