The True Gem

"Customer service was easy to reach and took the time to help me consider and decide on small details of my ring (no pressure at all !). Other Jewelers told me what I wanted was not possible or not worth it. True gem made my ring perfect just as I asked. Two weeks into wearing it and I love it! Excellent quality and finish. Could not be happier with my ring shopping experience."

"Bradley at the Dallas Showroom made the process of customizing an engagement ring AMAZING. I am quite indecisive, and he let me come back 4 TIMES with a smile on his face making sure I was satisfied with every detail-he even stayed past closing without complaints. I pitched my ideas and he mapped out exactly what I wanted with structural integrity in mind when I didn’t consider how things might be affected by the changes I wanted made. The exact ring I had envisioned wasn’t pictured on their website with the directional prongs and flush setting with no bridge- so with Bradley’s help we made it at no additional cost. He also took time to go through the ratings of quality of the Lab diamonds inventory and explain them in layman’s terms. When the exact diamond I wanted sold before I could grab it-he searched thoroughly for a comparable size and clarity that would match the original, and that meant a lot; I can’t express how happy my fiancé and I are with our experience at True Gem!"

"My husband purchased my engagement ring and both of our wedding bands from TTG. The quality is unmatched and the service is impeccable. The rings are all so unique and classic at the same time. When I got my engagement ring I had to send it back to get it resized and the customer service was such a delight to deal with. I have had my engagement ring for over 2 years now and I still get compliments on it daily."

"My experience with True Gem was incredible. I initially purchased, received my ring, and decided that I wanted to upgrade my stone so my entire ring had to be remade, but it was worth the wait. I worked with Anastasia and she made the process so simple, I was able to get exactly what I wanted in the end. It can be very challenging to order jewelry online when you don’t know exactly what the proportions of a diamond will look like on your hand, but I couldn’t be happier with my end result. The craftsmanship and quality of the ring are top notch compared to what i have ordered from other places online like Etsy, etc. (not knocking them I love Etsy, but this quality is better which is what you get what you pay a higher premium). I love what their company stands for, I one hundred percent will be back in the future for more purchases."

"My fiancé worked with Greg and surprised me with a customized engagement ring! I’m truly pleased and in awe with how beautiful the ring is. So happy that True Gem and Greg were there to help create this gorgeous, personalized ring and make our day truly special."