Tri-State Travel

"Unfortunately, I had a bad experience with bus service. We hired them for our wedding guest transport to the wedding reception (from Dubuque to Davenport), and they called the day before to say we had to use a trolley instead of one of the busses because if a mistake on their end. The day of the wedding, they didn't follow the route and several guests had to drive themselves to the reception, a couple missed it altogether because they were unable to make the drive. Tri-State emailed back and forth about it but stopped responding when I suggested 10% reimbursement for not meeting the contract."

"We used Tri-State Travel as a trolley shuttle for our wedding guests! We had such a wonderful experience with the wedding party using the trolley first for group photos and then the wedding guests! We had a set itinerary and plan, however the driver was willing to alter the plan due to unforeseen rain! Communication was great prior to the wedding and the driver was great throughout the evening! We highly recommend!"

"Tri-State was so helpful in coordinating our transportation needs for our wedding! They helped us organize a trolley to move our guests between the hotel, an event downtown, and the wedding venue. They provided safe transportation for everyone on our winding backroads, limited our parking burden, worked with me to figure out a schedule that worked for the day, were flexible when I needed to add a stop, and worked with me to make sure our at-home venue could accommodate the trolley. And as a bonus, the trolley was so cute and added some real Galena magic to the day. They were punctual, friendly, and so helpful!"

"We rode the trolley for the luminaria night 2018. When we got on the trolley, the driver didn’t greet us, nor did he say a word to all the passengers before beginning the route. There were some neat views of the lights, not that the driver pointed them out; he didn’t say a word to the passengers during the ride. There was no holiday music, either. We didn’t expect a full tour, but a little orientation and some good cheer would’ve gone a long way. After a few other passengers got off to walk back down to town, presumably out of the same dissatisfaction and boredom we experienced, we also opted to get off and walk down the stairs. We walked back by the place we’d bought the tickets—they are a vendor and not the owner—and we’re told we weren’t the only people who had complained. I also called the company to share our experience and they made no offer to make up for it and offered a weak apology. Save your dollars and do your own driving tour to see the lights from a distance, or just walk around. Overall, it was like riding a city bus, and maybe even more underwhelming and less friendly."

"I work at the Stephenson County Farm Bureau in Freeport. We have used Tri-State Travel's transportation services for at least two bus trips per year for almost 14 years. Our members have never been disappointed. Cindy and Jack are both gems to work with!"