Amelia's Galena Ghost Tours, INC

"I left a message on Saturday after our tour and again Tuesday. Also emailed on Monday in case that was a better way to communicate with someone. We were only taken to one location and the tour was LESS than 1 hour long. I nicely brought this up at the end of the tour and the guide talked very quickly, jumped in the bus and shut the door after telling me to call the number. During the tour the guide talked super fast and was hard to understand. When at the cottage she used the radio thing and twice I explained that I did not understand what we were listening to/for. She never explained, just carried on as though she did not hear me. During the whole time in the cottage she kept yawning as if she was bored with the whole tour. Very unprofessional for the whole tour and afterward. 100% waste of money!"

"The goal of all my reviews is to highlight areas where the experience was good and areas the experience lacked. I like to think businesses can improve and learn from their reviews. After reading the reviews I was surprised by the number of reviews with 1 star. It is almost half of all reviews, so I wanted to experience the bus tour with an open mind. From the moment we found the bus and boarded, the issues from the poor reviews starting popping up. Still, I wanted to experience it myself and give an unbiased review. Some things that would improve the customers experience would be: 1. Clearly identify the bus so it is easy to find. A wrap or marking on it would be great. 2. Slow the bus ride down when you go by Homes or businesses that you are telling stories about. 3. Go off script more and personalize each tour. Slow it down and play off the audience and build a relationship. 4. Skip the cemetery if you can't go into it. 5. Get all guest involved at the stops. If only one or two take all your time the other guest lose interest. Some areas the tour that were good: 1. The tour guide clearly has a passion for this and being in character adds to the tour. 2. When asked the tour guide gave a good history of the area. 3. The driver was friendly. In my final analysis, I would not recommend the bus tour."

"Awesome ghost tour. Went last week and it was pretty good They take you to some cool places but did ecperience anything. It was fun. Our tour guide was great and had some cool stories. I would highly recommend this tour company. Travel photographer from Galena Il"

"We LOVED the 9 pm tour to the cemetery and the miners cottage. Absolutely loved our guide and driver, super friendly and extremely knowledgeable. We learned lots of spooky and fun stories about Galena. Being able to use the emeters and dowsing rods was really cool and definitely added to the mysterious fun. Our family will be talking about last night for a long time"