Animal Medical Center of New Braunfels

"While everyone has different experiences and levels of care given, I don't usually go off reviews but feel the need to place one is warranted. I have had different vets across different states and when I first came here I found them to be rushed to get you out. When I came in to ask a quick question the receptionist was on the phone and the other two were either on the phone or speaking with another client. I stood back and waited my turn, when the front desk person hung up the phone I stepped forward and she rudely told me she was helping someone else. So Is stepped back then when another client came in with their dog one of the other front desk people came out and walked passed me to go over and love on the other dog and talk with the owner. That was strike 2 the one that was the last straw was when I took my pups in for their annuals and they weighed them and ended up putting the weight of my male dog 58 lbs down for my little female dog and I found out when the pharmacy called me for the medication I was having filled did not match the weight. Now her former vet paper work had been transferred to this vet and they could have seen the most she has ever weighed was 45 - 48 lbs. And they gave her the annual shots based on the wrong weight. And when I called them they said well that is what is in her charts. That may be, but she has never weight that much her brother on the other hand has and does. Told them I would bring her back in and have them weigh her if I needed to prove to them it was a mistake on their part. They went ahead and approved her heart prevention meds, but I did take her back in and had them retake her weight and update her files. That as well as never being able to get through to them on the phone(even Allivet pet pharmacy couldn't get through) was the final strike and I ended up going back to our old vet in Stone Oak when I had an emergency with one of my pups for I just couldn't trust them. I really wish they had worked out but this is not my first rodeo with vets and I was very disheartened with the care."

"I have taken my dog Chewbert here for years and cannot imagine ever taking him anywhere else! He is reactive and highly anxious and they take their time handling him and are always very kind and patient. They work with me on making it as easy for him as possible while ensuring everyone is safe. I cannot recommend them enough and will continue to take both my dogs there!"

"Dr. Williams has been our vet since he opened his facility. His passion for pets was evident the first time we had an appointment many years ago. Recently he treated our dog for a minor surgery and teeth clean. He truly listens in order to properly diagnose and he genuinely cares. I couldn’t be happier with his staff and our overall experience."

"The staff is friendly and knowledgeable. My dachshunds get so excited when it’s time to go to the vet! Dr Williams, Dr White, Dr Sanders, and Dr. Tori are all amazing and take such time with each of my pups every visit!"

"Everyone there are so kind and courteous. My cat was having some medical problems. Come to find out after an ultrasound was done there, she had cancer, and her heart was in failure. My sweet girl of 17years had to be put down. The doctor and vet tech made it easy for her to go peacefully. . I will Always recommend Animal Medical Center, they are the best!!!"