Walgreens 8100 Matlock Road, Arlington, TX 76002

"Customer service is so hard to come by these days. The pharmacy at this location is ridiculous. Not only are they not trained properly but refuse to admit to there wrong doing. If a customer is quoted one price over the phone and then told the price is $80 more up on arrival, clearly there's an issue. To be told it's your insurance.... when you entered in my order 4 times in front of me, rather you take ownership of your error, you rather pass it off as 'it's the insurance company'. This was truly a life or death situation and no concern was given. I proceeded to call the next morning after speak to my insurance company, confirming no verification was ever done by walgreens, all to be told I can go somewhere eles by a walgreens manager! The same manager who was there the previous night and refused to come out and DO HER JOB!"

"Since we moved to this area my husband and I are so impressed with this Walgreens. It has actually been the best Walgreens pharmacy experiences we have had. The staff is great. Very kind. Helpful. In fact, they helped us solve an issue that took a couple of days. Never were rude. Helpful. Kind. This is definitely the best Walgreens in South Arlington."

"Worst place that I’ve ever seen in my life, I just checked my account that I got charged $105 for not getting anything I went back there and show them my account that the have been charging me, and manager answered I can’t do nothing about it I showed him that I got charged from them he was like call 1800 and walked away from me his names (RAY) very rood guy. But I promise that I’ll make you guys spend more than this what I got charged from your store I’ll take you guys to court and pay way more. Very bad manager very rood not even look at my account when I showed him that I’ve been charged (RAY)"

"I have seldom seen a more confused, ineffectual and non-communicative pharmacy. This group is unapologetic in the fact that their communication skills are sub-standard, and they are always ready to shift the blame to something that can be "out of their control". I have worked in the healthcare field for 25 years and have never seen a pharmacy so unwilling or unable to troubleshoot issues or take charge of communications when their clients' prescriptions are hanging on the result. Have no fear, Walgreens, you will soon have one less patron for which to do your job. At this point, I would trust the teenagers at the CVS down the street."

"I came in for a prescription for my sick child who was in the car. I waited in the drive thru line for 10 minutes and the tech at the window claimed that they didn't receive the prescription. I called the provider and they sent another one, I got back in line and waited another 30 minutes for them to again claim they didn't receive it. I called the provider back and they called the pharmacy who then finally gave me my prescription. The tech had a smirk on his face any time I asked a question. He then asked me if I wanted to come in to wait for my kid's prescription to be ready. I went to the drive thru for a reason."