Hilton Garden Inn Dallas/Arlington

"Used to be a great place to stay, centrally located. They should be closed down right now due to construction. Currently sitting in my room on the top floor with NO working elevator, no ice machine even on the floor, and NO working phone line. I booked with the front desk and she NEVER mentioned the condition of the hotel. Just took my reservation and charged my card. Since it was a same day reservation, they won't refund. Will never stay here again. Beware!"

"This is us, sitting in the hallway for over 30 minutes because they can't get into our room. They've made new keys. They've used master keys. Now they've just left us and we don't know what's going on? Our 2 dogs are inside the room and have been for 6 hours. As Hilton Honors members we're currently considering our Marriott Rewards for the remainder of our trip and future trips."

"Worst hotel experience I have ever had. Heavily under construction to the point they should definitely be closed. Elevators rarely worked and hotel staff didn’t care to help. Construction starts early and throughout the day. Good luck sleeping. This morning I was woken by a fire alarm in the hotel with obviously no fire anywhere. DO NOT STAY HERE! Don’t say I didn’t warn you"

"If you are thinking about staying here, think twice!!! Thought we were staying in a nice, safe place. WRONG! Someone tried to steal our Corvette-parked under the lights. Broke out the window, damaged the trim. $2000+. Police told us it was not a good area, and that they have had a lot of trouble with vandalism and theft. We wont be staying here anymore. Irony is, they have an underground parking area-The staff new I had parked outside when I checked in - never told me about it. Security guard and police were helpful - too little too late. Asked the staff if they would be gracious enough to comp the room for the trouble. They gave me the old "Legally.....No". We came with 2 others who had their own rooms- not like the hotel was going to lose a lot of $$$."

"We stayed at this hotel for 4 nights. We were in Arlington visiting family and wanted to stay near by. The staff was friendly and accommodating. I was able to choose a room a day in advance and check in. I didn’t have to go by the front desk at all because everything was handled digitally from checkin and to check out. Even my room key was digital and would unlock our room, the pool and fitness center. When we did interact with employees at the front desk and at the bar, everyone was pleasant and friendly."