I-20 Animal Medical Center

"I had to bring my 8 year old cat, Tobi, here for tooth extractions and while it is pricey, the vets and techs here actually really care and will work with you and do what they can to help. I had Dr. Bloom as well as another very nice Dr (both women) and I have never felt more comfortable leaving my baby alone with others. The Techs here are also really amazing and empathetic and you can tell they love animals and aren’t just here for a paycheck. This means a lot coming from me tbh because I’m just so skeptical of everything usually, but this is absolutely one of the very good ones. My boy was taken care of very well here, I highly recommend."

"Took my dog in after he got bit really bad the week before Christmas. His regular vet didn’t have a Dr in and I called 4 other places before calling here. They told me to bring him right in. He was taken back very quickly and given some pain meds and accessed. He did end up needing surgery and to have a drain put in. They went over the cost of everything with me before completing any services. Yes, they are on the pricey side, but that’s to be expected with emergency medicine. Being a former vet tech myself, I am extremely critical of the care my pets receive. I was a little apprehensive after reading the reviews of this place, but I had a wonderful experience and I am grateful for everyone who helped myself and my baby. From the front office, to the dr, and the vet techs. Everyone was extremely kind and helpful."

"The staff is amazing and they literally saved my Triggers life!! They are the most caring and wonderful people I have ever worked with! I will never take my baby anywhere else. They are open 24 hours a day and will let you visit your baby in ICU at anytime. I highly recommend them."

"I didn't know TCAP, SPCA and/or other low cost neutering places have a weight limit for neutering services and I was gonna go out of my mind to find ways on getting my 85-lb Rottweiler-Great Dane-Pit Bull mix baby boy fixed! I waited a year since big dog breeds need their organs a bit longer to support their weight and I was so concerned I wouldn't be able to have him fixed because of how big he got so quickly. I am so glad I found this place!! Brandi and Dr. Kraft were amazing with my pup! Brandi was very gentle with him and took great care of him! He was a bit on-edge (grew up in the country with low people interaction except for the fam) but they took their time and allowed the dog to acclimate to them. They didn't call him "aggressive" like most other clinics - he's just protective of dad. He's a "guard" dog - what do you expect? They called immediately when the surgery was done and told me that there were no complications. All the costs are transparent and fair in my opinion. The response time was reasonable as I understood that my needs are not emergency level and other pets may need immediate attention. They explained the details of surgery and after care and they were very knowledgeable. They looked at his history and got him caught up on immunizations he needs. Keep up the great work taking care of our fur babies! He's resting right now. Note on the reviews I read regarding cost and service - people need to understand that the cost of healthcare for animals is comparable to humans. The vets and techs underwent thorough training and education to care for our babies and the costs of meds (raw materials, manufacturing and quality control) are always increasing to be of the right quality to be safe for use - it is a regulated industry. You cannot expect that just because it's an animal it should be lower than comparable surgical procedures to humans or be given for free. The standards of care and economics are the same. They also undergo a great deal of stress so they may not seem as "accommodating" or "friendly" as you feel they should - the human hospitals are the same!!! They are doing their best. Stop being entitled and feel like your pet is more important than the others. --soap box done-- Thank you so much I-20 Animal Medical Center!!!"

"We unfortunately had to put our fur baby to rest on Sunday. It’s been the hardest thing I’ve ever had to go through. With that being said, the staff here were very transparent about cost, treatment, and provided outcomes for every option we had. they advised we would get my boy’s ashes back in maybe 2 weeks, but they came in less than a week! They provided a beautiful box, name tag, ashes, fur, a card (which we received prior to everything else via postal mail), and a cute paw print stand. The card was so thoughtful. Everything really. As stressed and traumatic this was for my husband and I, the staff here were friendly , sympathetic , and accommodating. I’d recommend bringing your fur babies here."