Austin Telco Federal Credit Union

"I was looking up their hours here and saw all these old bad reviews and just had to put in my two cents. I've been banking here for two decades. I will never bank at a big chain bank again. Refinanced my house three times here, countless auto loans, money market accounts, started both my kids with a savings accounts here when they were young. They have Mobile deposit, the app makes it easy to transfer money to another account, free bill pay, someone friendly always answers the phone when I call. I love Austin Telco."

"I love this place. I used to be a member at the Cedar Park location on Bell and I never got a straight answer. I was there for 23 years and nobody smiled, never a hello etc. In fact they would forget to ask me for my password! Very cold. At this new location of Balcones Woods and Research it is so different. Friendly caring and they go beyond what is expected. Ashley has been wonderful to work with at this location. I feel like they truly want to do the best for me. There is always a smile when I come into the bank and they remember me. I trust them that they will give me the correct answers. SO very happy!"

"My boss referred me to their car loan service. I got the Pre approval letter the same day that I applied, next day I paid deposit for a car but the delivery time was delayed because of chip shortage, I waited for two months, my pre approval has expired. The next day morning I received the purchase order, I called the customer service, they immediately helped me to resubmit an application and asked me to go to a branch to speed up the process. It only took 30 min as they promised, they financed me a new car 100% and the Interest rates are good. The staff was absolutely friendly, the team was professional and the whole process went well! 5 stars!"

"This credit union is by far the worst! Not transparent with anything at all. They closed my account and I didn’t know until I tried to pay a bill, they stated my account didn’t have any activity within 45 days when I clearly had money deposited days before. Customer service is incompetent and inconsistent with what they tell you. Oh, and also if you plan on going out of TX/ or buying online anything that’s not based in TX your card will be declined and the kicker is they only give you a $250 spending limit. What a joke. Won’t be banking here ever again."

"If your looking for a credit union to help you with your financial services don't become a member here. All they care about is making money off of you on all the little fees and stuff they tack on. Just the most frustrating financial institution I've ever worked with. Checks won't deposit until the end of the work day they are deposited for too. So you if get paid on the first and have bills due on the first don't count on paying them on time. Mist off the people over the phone don't care and only want to get you off the phone with or with put making you happy. There are way better credit unions to use so before you sign up here shop around because you can and will find better....i would even consider going back to wells Fargo after the last year off hell atfcu has given me."