Austin FCU

"I just purchased a used truck using Austin Federal Credit Union. I could not be happier with the professional service I received from Johnny! He went above and beyond to make my process easy. Further he was able to offer me an extended warranty through a 3rd party that gave me more peace of mind about my purchase. I would highly recommend Johnny and Austin FCU if you need financial services. Thank you!"

"I just have to say, I used to work with Rebecca and Matt when they were the rockstars of the Loan Dept. a few years back. They were truly awesome, and for one such purchase used a bit of creativity to help me get the asset I was looking to purchase. Austin FCU has always been there to help me and my family with our... toys. :) What enablers, I tell you! Today, it's Mindy and Sonia whom i deal with - but the tale remains the same. AFCU's process is easy, straightforward, and is still built on what I call "neighborly trust". I trust them with all my major investments, and i appreciate that they honor their members just the same with repeat business. And that relationship is exactly why I keep coming back. Now... I'm really looking forward to AFCU finally having a mortgage product of their own. Currently, they partner with CU Members' CU. But then I recently found out that they're working to have this line of credit product rolled out to Members as an actual service offering of AFCU (regardless of holder). I find tremendous value in consolidating financial commitments to just a handful of truly trusted, and trustworthy, business partners. Here's looking forward to bringing together all other future loans and financial services as AFCU's portfolio continues to grow!"

"The most antiquated repayment system for a banking institution on the online era. My car loan is serviced here and three times now I have had issues with my payments not posted on time or not posted at all. Unlike other banks if you want to make your payments online Austin FCU has no option for it on their site. Instead you are redirected to an outside page where your payment informations has to be entered manually every time you need to do a payment. There is a fee if using a debit card and only free option is using a checking account. If you have choice pick another bank for a car loan it is very inconvenient to have so many issues to repay a loan for which they conveniently charge daily interest."

"I have been disappointed in this branch many times. I have an account with UHCU which also has office space at this Austin FCU location. I need a notary for a witness statement for a DWI accident that I witnessed and they wanted to charge for it. I have an account, and they want to charge. Particularly disappointed, and whenever I’m here making deposits or withdrawals in the bank or drive through, the staff never really seems very good either."