Austin Telco Federal Credit Union

"Just really wish they were open at least till 6pm Monday to Friday cause for those who work let's say like me for example I lost my card and can't get to the bank in morning or afternoon cause of my hours of work just wish they would stay open later .but overall this branch is amazing they are very helpful and very respectful to all there customers"

"Got an auto loan from them for a 2019 Hyundai Sonata and my current USAA insurance automatically extends coverage up to 30 days as i have multiple cars with USAA. I added coverage on 35th day i.e. lapse of 5 days. This was totally unintentional. Nevertheless ATFCU said they don't accept automatic coverage (no where on their loan agreement) and charged me 680 + interest for lapse of coverage. For the sake of argument, even if we denied automatic coverage and took lapse of 35 days; where in the world would someone pay 680 premium for just over a month. That's like annual premium for the family sedan. These guys are thieves."

"So here is the TEA....First I would like to say that the tellers that I have encountered at the Tao branch are absolutely amazing. The customer service there is BEYOND exceptional. NOW for my situation with card services aka "RUDE JOSH" I decided to try out Amazon Prime for a FREE month trial. I signed up and used it but made sure I cancelled it before the month trial was over. Well guess what?? Amazon decided to continue to charge me. I NEVER authorized them to continue to charge me. Please know I used to work at a bank for 10 yrs so I know how this works. SO I go into the branch they are wonderful getting me the paper work I need, getting me a new debit card, and refunding my NSF fee that I received due to this charge. THEN I get a rude message from Josh in card services saying this was not fraud because I have done business with Amazon before...SO THE F WHAT if I did, I didn't authorize them to continue taking money. He then stated I need to take it up with them they were not going to refund me blah blah...REALLY we are going to argue over $14.00 give me my money back someone!!! Trying to contact Amazon is like trying to get Trump on the phone. LORD......I left this credit union before now I know why I left.....why did I come back?"

"I have used Telco for over 20 years for my personal and business accounts. They are extremely accessible and helpful. When I call them, I speak to someone at the branch I use and they know who I am. Crazy low fees. If I deposit a customer's check that bounces they charge a flat $5 fee. If I used Wells Fargo it would be $30 and there are examples like that across the board."

"I love Austin Telco. They are a local bank/credit union which means that when I call them I talk a person here in Austin that provides great service. Their fees are way less than national banks and they offer great auto loans with a low interest rate. I paid less than $200 in interest for my auto loan last year which is insane. The process was easy too. I told them the car that I was interested in, they let me know what they offered as far as financing goes and then you can go to the dealership with a check and not have to haggle over price or tricky financing scenarios. I'm sure car salesmen hate it."