Texas Liver Institute

"I was in a trial study. It’s February 28, 2024. I still haven’t received my tax form from them. When I called they said it could take up to a week for someone to call me back. So now my tax return is being held up waiting for this one form. Never again would I volunteer for a trial study. By IRS rules these forms are required to be mailed out by January 31. Follow up. Now they are saying they didn’t have to send one. So why when I have been calling since January 31th did they tell me I should be getting mine in the mail. Didn’t tell me then I wouldn’t be getting one then. I still have to report the income and pay self employment taxes. Show common courtesy and send the 1099."

"06 February 2024, was my first ever interaction with your practice when I accompanied my husband to his initial appointment. Since that day, I have been reflecting on our experience and I am still at a loss. I am concerned that the quality of care we received and will receive from you in the future is lacking at best. Your nursing practices and medical direction need immediate attention and improvement. We checked in on a Tuesday morning at 07:30 for a liver biopsy. It’s a routine outpatient procedure, I know. I assured my husband he had nothing to worry about. You made me a liar. I can understand not being allowed into the procedure room with him, but literally nothing that transpired after his biopsy makes sense to me. Please help me understand. Not a word. Not one single word was said to me by a nurse or a prescriber, technician, medical assistant or receptionist the entire time I was there—nearly six and half hours. I had to hear about his procedural complications via text message from a confused and worried and heavily medicated patient I wasn’t allowed to see. His procedure was done at 11:00. Immediately afterward, he was in pain and short of breath and scared—as was I. I got a text message at 11:59 that said only one word. “Complications.” Still, not a word from anyone on staff to him or to me. It wasn’t until after 13:30, over two and a half hours after his procedure and six hours after he was checked in, that he told me he had a bleed—after I told him to ask whomever was in the room with him if he was bleeding. My fiancé had at least four ultrasounds before someone told him why, before someone mentioned the bleed and that this bleed was worsening and could potentially lead to extended observation or hospitalization. Then suddenly, he was discharged with written instructions that only indicated he had lifting restrictions and (for some reason he is still unaware of) given a handout on the Mediterranean diet. He alone was given verbal instructions about the bleed and told to call if the pain worsened, but he was also given a prescription for Tramadol and is already on Bentyl. Pain is an odd barometer to use when the patient is given multiple medications to mask it. How exactly does a patient know when it’s an emergency when they’re sedated to the point of somnolence? Your facility had enough wherewithal to advise him to bring someone who could drive him home. Why then would you not speak with that someone about what to look out for when there were complications? Why when I asked about his status was I kept in the dark and told to continue waiting in the lobby, silent and ignorant? Is this how your practice typically runs? If so, it borders on negligence. What if I wasn’t Chief Operating Officer of a large multi-speciality medical practice? What if I wasn’t a healthcare provider? What if my instincts weren’t honed by 25 years of medical practice and instead of knowing when his liver was in crisis and when to take him to the ED, I medicated him as instructed and was ignorant to the underlying threat to his already jeopardized liver? You had a responsibility to educate your patient on the dangers, risks and potential emergencies of his condition no matter how commonplace, routine, or subjectively minor you perceived the complication to be. It was serious enough to advise him that it could require hospitalization, wasn't it? You failed us, and I have serious reservations about returning, but we’ve been searching for answers for so long that we have no choice until we at least know the results of this procedure. He was told to expect a call from you an hour after discharge to check his status. You did not call. He was told you would call him the day after the procedure to check his status.... Today, 27 February 2024, was his follow-up. Still no answers. Fortunately for my fiancé, he has me to make up for the holes in your care and follow through. Would that your other patients were so fortunate to have someone who knows and does better than you. Do better. This was irresponsible and reckless."

"Very poor follow-through. Spoke to PA on visit asked to contact my wife do you too poor memory about visit. The PA did not. Called multiple times, then talked to office manager do not follow through gave wrong information. This is the worst visit I’ve had with the doctors office."

"Dr. Lawitz was honestly a breathe of fresh air. Like.. the best doctor I’ve ever had. He was patient, didn’t rush us, explained things in great detail. Extremely knowledgeable. Made me feel heard and took everything I said into consideration and didn’t dismiss me. He also had no problem with me bringing out my list of questions I had prepared. I have endless positive things to say about him. He made me feel like I’m going to be okay most importantly without being fake about it. I’m grateful for him!"

"In my own experience I had a great experience. Very caring and patient employees that make sure you are ok and make u feel very comfortable. They explain to u in a way where you can understand what is going on with you and are very willing to answer any questions u may want to know. As far as waiting time to be seen , it didn’t take very long. I want to say around 15 mins at the most even being a lot of people at that moment. I recommend this place because of my experience and would love for everyone that come here to have that very caring experience that I had."