Gerber Collision & Glass 801 North State Street, Elgin, IL 60123

"Exceptional repair shop. Fantastic customer service. Everyone was very professional and helpful. Someone hit my car in November 2023. The insurance process took forever. As soon as my car was dropped off at this location, I was very hopeful because I was updated every step of the way. My car was ready on time, and the work was flawless. I had a great walk through the day I picked up my car. The manager went into details regarding every repair which was done and the extra step they had to take to contact the insurance company for additional mechanical damages. She's an exceptional manager. I would recommend you visit this shop if you were in a crash. They are perfect!"

"I am so PLEASED I took my car to Gerber! My experience with the staff have always been extremely professional and more importantly personable as well. As you can see I forgot how to drive Winter and wrecked my car, however, Gerber to rescue! I have only positive interactions working with them during an uneasy time. Bernard, Jim, Louis, keep spreading that LOVE because the world is tough enough right now. These people went ABOVE and BEYOND for me and I am VERY GRATEFUL for them. I highly encourage EVERYONE to use GERBER for their car repair needs!"

"Bernard was a pleasure to work with. He was very courteous and he kept me informed at all times with the repair. I would definitely recommend them. They did an amazing job on my vehicle."

"If you want your can fix the RIGHT way DO NOT GO HERE! If you want good customer service DO NOT GO HERE!!! Bernard is the worst receptionist who will NEVER call you back. Margie is a terrible supervisor who refused to inspect my car until I told her my insurance would pay. Lack of customer service all around. If you have a claim, they will take the money and do the basic work then blame your car not being fixed on you. Honest 1 is there current mechanic, Zach needs an attitude adjustment and customer service training. Overall extremely unprofessional and careless. In the beginning when they want you to be there customer, they are at your service once they have you, everything goes downhill, 10/10 WOULD NOT RECOMMEND."

"We were very happy when we found out our car was ready EARLY! And our car was BEAUTIFUL! JUST LIKE NEW! The people at the Elgin Gerber are very nice. We highly recommend them!"