AutoZone Auto Parts 835 Summit Street, Elgin, IL 60120

"I recently placed an order and paid to have the item shipping expedited. I had called the store around 5pm to ask if my package had arrived and the guy on the phone said it wasn’t there and to not call back with those questions, and hung up. So I decided to stop in to the store at 7pm to see if the part had arrived. A younger employee first greeted me and referred me to an older employee. This guy immediately started yelling, and said “Did you call… I already told you it’s not here, you can leave”. It has been the worst experience I have ever had at ANY establishment. Mind you, there were other staff and customers watching at a distance. All I wanted is one small part for my car so I could drive to work tomorrow."

"Shawn and Leo here were tremendous help. Very professional & helped me install my new wipers. Service here is excellent & anyone with car needs should come here. Thanks again Summit team!"

"I was there this morning around 10:30pm and this guy was on his phone while I waited to check out but he then proceeded to call this young lady (Vanessa)to help me check out but she was busy while the guy was on his phone and she helped me she was wonderful she will have her own rating but the guys name was hector from what I read on his name tag, let’s work on equal treatment here | Vanessa helped me at the end she was wonderful with the customer service she greeted me at the entrance made feel welcomed 5/5 star rating for her."

"I would honestly have to say the best customer service I’ve had in a long time. I believe her name was Vanessa she was nothing but amazing and helpful and very polite when I needed help getting parts for my car. Definitely recommend and a very friendly environment!"