Advance Auto Parts

"Bob was extremely helpful testing my alternator and battery. Thanks!"

"The manager was incredibly helpful with helping me pick and swap out a battery for my dead car. Highly recommend!"

"I’ve only been to this store twice to pick up packages. First time no problem, the young gentleman that helped me on Wed 6/21 around 3:30ish was super nice and polite and patient, I wish I would’ve known his name) I give him 5+ stars. Second time 6/22 around 2:30, you would’ve thought I asked Ray for his kidney, super lazy, ignorant & disrespectful. My son & I walk in, another employee is talking with a customer I’m standing waiting, my son points out that Ray is just sitting at one of the registers (mind you he doesn’t say anything), I walk over to him and say, “Hi, I’m here to pick up my package.” I hand him my package delivery slip and my ID, still no word from him but huffs under his breath and walks away. The other customer says, “Hey Ray not in a good mood today?” Ray turns the corner without saying anything & carrying my package (blender). The customer says, “I see you’re making smoothies.” Ray still doesn’t say anything. I tell my son, “be ready so you can carry that from him.” Ray Carrie’s this over the counter, looks like he’s trying to give it to my son, so my son goes to grab it, Ray & my son play tug a war for like 3seconds, then Ray say, “I have to do something first.” My son looks confused because this grown man has had non verbal attitude from the moment we walked to his register, plays tug a war and then speak with attitude. I then say to Ray, “well say that to him, speak, you’ve had attitude since the moment we walked in and even the other customer called you out on it (customer chime in and says, “yeah I did.”) where’s you’re customer service?” Ray gets all bent out of shape, says, “ that customer knows me, you don’t.” I said, “obviously, even worse because I’m a customer and you’ve been nothing with attitude non-verbal & verbal, I need to hurry up and get out of here, please hurry up so we can leave. It’s not even busy and you have all this attitude and I can’t imagine if it was busy how you’d be then.” Have a great day! I told my son, “ that’s a perfect example of BAD customer service.” The other employee stays out of it and doesn’t say anything. Sorry Ray, I walked in & you had to do some work, but I’m not because that’s your job & I hope you don’t treat anyone else that way. I’d give you -5 stars if I could. There’s always time for change. Treat others the way you’d want to be treated."

"Before visiting this store today, I was actually a customer of Advance Auto Parts' main competitor. I happened to visit this store today by chance, and was helped by David, the Store Manager of Advance Auto Parts - Hanover Park, who was helping at this branch today. David was genuinely kind and generous with his time, and helped me install the part I purchased. Even though it took some time and effort, he insisted he wanted the job to be done right. He was extremely skilled and competent. If all the team members of Advance Auto Parts are like David, you just got yourself a customer for life."

"The manager, Chris, did a great job figuring out a tricky return transaction for me during a battery-cable-stressed road trip! His associate didn't show up to take over the counter, though, so the ordeal took almost an hour."