CVS Pharmacy

"The pharmacy staff name LINDA is rude and unprofessional. She can stand 15ft apart and tell you the prescription not available anywhere at CVS without looks at it. I got zero help from this lady. It’s ashamed to have someone like her working at this pharmacy."

"Continue with the great pricing and excellent Customer service. I moved from the Walgreens across the street after 6 years of abuse, I came in and spoke with the Pharmacist, he reassured me I would be treated well, he has kept his promise. I recently became a Type 1 Diabetic the hard way, fell out working and wound up in ICU for 4 days, the Walgreens was unable to fill my prescriptions on time and seemed not to care. Here I am treated as a valued customer and treated accordingly. I reported all of this to the Store Manager as well. My prescriptions are right and on time every time, that is reassuring and leaves me feeling comfortable with my decision to switch. The staff is caring and informative and always willing to listen and resolve my issues. Keep up the good work CVS!!!"

"Dear CVS Pharmacy Management, I am writing to express my profound disappointment and frustration with the service I recently experienced at your pharmacy, located at [Pharmacy Address]. As a loyal customer, I have always trusted CVS Pharmacy to provide efficient and knowledgeable service. However, my recent visit has shattered that confidence entirely. On 07/24/23I visited your pharmacy to obtain a syringe for my essential injection medication. To my dismay, the entire experience was nothing short of a nightmare. I arrived at the pharmacy and was immediately greeted by a lengthy line, which I estimate to have been at least 30 minutes long. This lengthy wait alone was a considerable inconvenience, particularly when I was already feeling unwell due to my medical condition. Upon finally reaching the counter, I provided the staff member with the necessary information about my medication and asked for a syringe. Shockingly, the employee seemed utterly clueless about what a syringe was and appeared to have no knowledge of how to fulfill my request. I was taken aback by the lack of basic understanding regarding such a fundamental medical item. As someone who relies on precise and accurate administration of medication, I found this level of incompetence and lack of knowledge deeply concerning. Not only did I waste precious time standing in an interminable line, but I also encountered an uninformed staff member who failed to provide the necessary assistance for my crucial medical needs. This experience left me feeling neglected and uncared for as a customer, and it has severely impacted my trust in the services your pharmacy claims to offer. As a loyal customer, I believe it is my right to receive competent and prompt service, especially when it comes to critical medical necessities. Unfortunately, my recent experience at CVS Pharmacy has demonstrated a severe lack of professionalism and competence. I sincerely hope that you take this complaint seriously and take immediate action to rectify these issues. Your pharmacy staff must be properly trained and educated to handle medical-related inquiries and provide quality service to all customers. Additionally, addressing the excessive wait times in the store is essential to ensure a positive shopping experience for your patrons. Thank you for your attention to this matter, and I hope that my next experience at CVS Pharmacy will be a significantly improved one"

"They won't answer the phone, they will be rude to you in person. I drove to the store ten minutes, walked up.. phone still ringing. They are too cheap to hire anyone. Absolutely do not recommend."

"This is the worse CVS they are rude and very unprofessional. I worked for CVS for 20 years and I would never treat people this way. I was trying to get my prescription since 4:30pm from Tyler Tx first it takes forever to answer phones. Once they finally pickup they told me they could transfer it. At 6:30 I called and they told me it was ready. I was already in the parking lot so I got off got in line for them to say it was in QP and not ready yet. I waited in store until 7:45 finally it’s ready. When I was paying at the register the pharmacist who has tattoos and wears the “Dr” embroidered scrubs told the cashier in front of me “Did you tell her it was ready or in stock” and she said yea that’s what I told her. At this point I just wanted my medication. I told him why bring that up it’s so unprofessional to even say that. This place needs new PIC and different employees that actually care. You don’t call customers a liar just admit to your mistakes apologize and move on to make things right."