TSAOG Orthopaedics - Schertz

"The TSAOG Orthopedics group has been nothing short of awesome. Dr. Justin Robbins has worked from day one to eliminate the pain in my left ankle. He provided me with the options available and has closely monitored my progress through the ankle replacement. The entire staff has been thoughtful and caring. Five stars are not enough."

"The doctors here! Stellar! Especially Dr. Newelwu! The front office staff however, extremely rude!! I have never met such an unprofessional set of people. The lady who sits in the front she looks Asian is rude, dismissive, and very unprofessional. I had some confusion with insurance and she shrugged her shoulders and told me “guess we can’t see you then” all the while it was a mess up on the office’s part. Went back for my follow up visit and there was an older lady who walked in (barely could move) she was 30 minutes late to her appointment. Her husband was talking to the same front office staff member mentioned above who again was dismissive and rude to him. A lady whom I believe is the front office manager came out to talk to the elderly lady. She was about 1 notch away from yelling at her telling her she is doing her a favor because she is 30 minutes late to an appointment and aggressively telling her what she should have done if she was late. I understand that being late can set the whole day off, but this lady had to be in her 80’s. I think the tone should have been more respectful. After this poor lady got yelled at and put down, my girlfriend helped her get to her seat. She was apologetic and kept saying how it was all her fault. She was in tears and sat and waited while she bawled. An orthopedic surgeons office deals with a lot of olde people whom should be treated with respect. I am in my 30’s and have a little tougher skin. I was pissed about my situation, but what I witnessed happen to this sweet older lady had my blood boiling. That is someone’s grandmother and mother. If it were mine, I probably would have had to be escorted out of that office that day. I think more training and a little more empathy could go a long way in this office. You are dealing with people in a lot of pain and some of the older generation. If you don’t like the job you do, change your career path, but don’t treat people lower than dirt!"

"I took our daughter in to see Dr. Karbach for the first time this week. She took her time explaining everything to us and thoroughly examined her. In spite of the pain my daughter was in, she felt comfortable with Dr. Karbach and that is very important to me. Office staff was also very helpful and professional."

"Went in to see Dr Karbach because of pain in right wrist. She was able to diagnose issue quickly and proposed treatment plan. I trust her judgment since she reconstructed my left wrist 3 years ago after a bad accident. It is now working great."