Panera Bread

"Id like to start by saying, I am a loyal Bread Co customer and have been since I could say the word "bread". I was having a bad day and thought I'd order myself a little treat for lunch and was met with nothing but frustration. First, I immediately noticed they forgot my drink which my ADHD was relying on the caffeine to get through the rest of work day. Then, I bite into my chicken sandwich and realize there is a whole joint bone sticking out, clear as day, could have been easily noticed by whomever made the sandwich. The meat around the bone was also very undercooked. Customer service did respond quickly to the matter, but I'm not sure $10 of store credit quite makes up for the massive risk to public health."

"This morning I ordered a half dozen bagels and a pack of mini scones and after driving away with my order I looked at it and noticed that my scones were all burnt and hard and crusty looking and scones are not supposed to look like that!! I was very disappointed! I'm shocked that someone would send out food that looked that burned. I also asked for my bagels to be bread sliced and they were not."

"PLEASE retrain your drive-thru on the process of exchanging payment, bagging all items ordered, and double checking the order before handing it off to the customer. The last time I went through the drive-thru they tried to hand me my bread bowl without a bag. I just went through the drive-thru and they handed me my food and shut the window without handing my credit card back and walked away. I then had to honk to get someone's attention in order to get my card back and not sit there for another 5 minutes waiting for someone. For the food prices you offer, your service should be much better."

"Went this morning and it was terrible. Rude manager rude staff, my order was supposed to be ready at 6:59, then said it was ready at 7:05. Email said "sorry for the delay," okay, no problem. I come in at 7:10 and it isn't ready. I ask the person at the counter they say it'll be on the shelf but the person by the shelf says it will be at the bakery the bakery says to ask a manager. Then the manager makes my order, which he had to reprint the receipt for because someone marked it ready (presumedly to improve order time statistics I suppose?), even though it wasn't ready. And he puts the order on the counter that I first went to while I'm waiting at the bakery and instead of handing it to me goes "over there man." And walks off. Every time I go in for dinner the staff is friendly, even the high schoolers surprisingly. And very helpful too. But, not in the morning. Honestly, still worth it for the food though."

"Soup was completely watered down...disgusting. I read a review about the soup being watered down before going and what do you know...that's exactly what I got. I went an hour before closing, so I don't know if this is a night thing, but stop it Panera. The price of the soup doesn't change after certain hours, so the quality shouldn't either. Panera cost to must for this type of shenanigans...please do better."