The Mill Apartments

"My tour at The Mill was amazing! Shawnece rolled out the red carpet. When I saw the resort style swimming pool, 24 hour fitness center, and package lockers I was sold. I can't wait to get back to my office to apply for my studio apartment with a pool view!"

"I don't usually leave reviews, but Mill's service shocked me so deeply that I have to warn others. First, I loved the photos online and was also pleased by the reviews I could find. But I needed to move from San Antonio, so I decided to schedule an online tour first, which they claim to have on their official website. However, at the designated time, no one reached out to me so I called them myself. A woman who answered my call (Courtney, who they praise in these reviews so much - are these fake?) sounded very sleepy or lazy, like she wasn’t interested in leasing the unit at all. She said they don’t offer online video tours and in general wasn’t very welcoming. However, we are all people and I thought this could’ve been a substitute admin or something, and as I really needed an apartment and lo-ooved the photos, I booked a tour with an agent this time and drove 3.5 hours to the property. I had a few other apartment complexes in mind but this was number one in my list. However, when I arrived, there was no one at the front desk to assist me. I also couldn’t reach any members of the staff because there was no number left to call, nor another person available to assist. They didn't pick up the phones that were listed officially. And I would've understood if it was Saturday or Sunday, but it was Tuesday afternoon! I waited OVER AN HOUR in the lobby and no one showed up!!! As I BOOKED a guided tour in advance, I was very disappointed by that, having other appointments later that day. I expected at least to see their number so I could call and get assistance or reassurance that my tour was happening. While I waited, I walked around the building. The common areas looked nice, were clean and smelled great as well. I saw the mail room, the fitness room and public spaces, everything being very similar to the photos they have online. So I LEFT A NOTE at the front desk that said I had a tour scheduled with my mobile phone expecting a callback. No one ever called. When I dropped by on my way home a few hours later, Courtney at the front desk said she left for her lunch at that time despite I had reservation without any notice (they had my contact cell and email). She simply ignored my note as well. When I explained how frustrated I was coming and waiting one hour without a result, she didn’t even apologize for inconvenience. She was like "ah it's you, we talked over the phone a couple of days ago" like she saw that one classmate she hated. She then showed me the apartment, which I liked as well, but I was so shocked by this attitude, that I decided to move on with another company. Leaving two stars for their nice building, stylish design and new amenities. Staff treated me horribly and never followed up. This is unacceptable."

"For anyone looking for an apartment in the woodlands I highly recommend The Mills. After searching for apartments in the area this one absolutely was hands down the best one. The complex was clean, well decorated and everything is pretty new but most importantly it feels safe. Ashlee showed me around the property and she was really helpful by answering all my questions. When it came to making the decision she was super helpful and most importantly very patient with me, she truly made me feel very welcomed. Over all I truly recommend this apartment complex to anyone looking for a place to call home ♥️"

"I absolutely love living at The Mills apartment complex! The experience has been fantastic from day one. The apartments are spacious, well-maintained, and have all the modern amenities one could ask for and maintenance responds really fast. The location is perfect, with convenient access to shopping centers, restaurants, and parks, making it an ideal place to call home. Courtney at the leasing office deserves a special mention. Her professionalism, friendliness, and dedication to ensuring a smooth move-in process were truly exceptional. Courtney went above and beyond to address my questions and concerns, making the leasing process a breeze. Her welcoming attitude and willingness to assist residents have made living here even more enjoyable. I’m grateful for her outstanding service and commitment to making this community a wonderful place to reside. As my first year at The Mills apartments draws to a close, I find myself excited about the prospect of renewing my lease. Overall, my experience at The Mills apartments has exceeded my expectations. I’m grateful for the quality of the living space and the outstanding service provided by Courtney in the leasing office. This place has truly become a home, and I couldn’t be happier with my decision to reside here."

"This place is very different from a regular apartment complex like all the ones that are around the area. It is basically one big building with a 4 floors to it, and like a big hole in the middle that has a pool and a barbecue area. The building is brand new and has been around for less than five years. It is located on a busy road with a lot of traffic, and many different stores and restaurants. There is an elevator to get to the different floors and stairs of course. You need a chip to open the doors that lead from the main lobby to the apartments, the Mail room and the fitness center. Carmen and Courtney were lovely."