Extended Stay America - Dallas - Frankford Road

"These people are crooks, very bad people. Management does not care about their guests. No ac/heat, no hot water. It's been like this for 2 months and they will not do anything about it. Don't come to this location, might as well live in the gutter. Find another place they will take your money every week or month but will not provide you with basic needs like running not water and air conditioning. Worse place to stay. I called the guest relations twice and each person gave me the finger and said tough cookies."

"The hotel is under a lot of construction it was missing some necessary amenities, but the room serviced by Markita I believe was her name when I asked her was so clean an the bed was neat Mr. Lee and Alexus was so nice and helpful I enjoyed my stay, I hope they keep the staff they have."

"I lived here from August till late October. If it wasn’t for my roommates I’d hate this place with a passion. The elevator barely worked then it didn’t for weeks at a time. They never came to fix the holes in my bathroom. Basically the ac would leak water so water leaked and literally caved and made holes in the wall. The microwave barely worked. The pool was the most disgusting thing ever. morning breakfast was just a muffin and coffee then it ended up being just coffee. Although I am greatful for my experience living here and going to work from here. It really taught me how far below rock bottom I was."

"I relocated to Texas for a job and needed a place to stay while my house is being built. I thought I had done thorough research. However, I was quite disappointed with the hotel overall. I chose it because of its proximity to my workplace and the advertised features, such as a pool with a handicap lift, a two-bedroom handicap suite, and grab-and-go breakfast. I have stayed in two-star hotels many times before without any issues, but I would say this hotel is more like a one-star establishment. The staff is nice, but the customer service is lacking. The front desk is often unattended, and you have to wait for a long time to get assistance. During my stay from 8/6 to 10/21, my room was only cleaned once. And when I say cleaned I am saying they changed the linen and I am not quite sure the blanket they gave me was clean because I always felt like something was crawling on me after they changed it. I had to refuse some towels because they were gray and dingy. I mentioned to the desk clerk that usually hotels discard towels that are gray, and his response was something about the amount of towels they would have to throw out. Not sure how that should be my problem. I asked to borrow a broom, but they didn't have one, so I ended up buying a robot vacuum from the five and below store. The amount of dust, hair, and debris in the room that did not come from us was disgusting and alarming. Even on the last day, the vacuum was still picking up other people's hair. The curtain on my closet and the bedskirt was filthy, and despite requesting it to be replaced twice, it was never replaced. The bed was comfortable, though, and I managed to get a good night's sleep. The pillows were also super nice. I have to give them that. I couldn't open the curtains because there were no sheer curtains or privacy options, so whenever I opened them, people walking their dogs would peer into my room. Speaking of dogs and my view, lots of poop to look at. Ewwwl. I was occasionally rushed by unleashed dogs, as some owners didn't follow the rules. There was no pool or breakfast as advertised. At first there were granola bars but that ended after a week or so. People stole the creamer, so I stopped drinking the coffee. The creamer provided was always open and cruddy. No thanks!! So there was nothing available for grab-and-go breakfast, and there were no nearby options either. I had to wait over a week to receive kitchen dishes, and I was required to pay a $50 deposit that I didn't authorize. I noticed the charge on my statement and when I asked for a receipt, it had my signature they had on file printed on it as if I signed it!! I requested that my signature to be removed from their system, but they refused saying i agreed to it being stored. I would never so I am not sure how they snuck that on me. The hotel policies are ridiculous. I moved to a different two-star hotel and the difference is astonishing. I almost feel like Extended Stay America owes me some money for my stay. Having to buy my own breakfast, cleaning supplies and a vacuum I will never use again. Also it will be a while before my skin recovers from all the scratches. It was not the right type of hotel for me so I finally moved until I can move into my home."