Pottery Barn

"Upon arriving at this Fort Worth location, I was never greeted or approached. I’m Hispanic and I felt that I was discriminated against. Because as soon as Caucasian folks arrived at the location they were immediately greeted and asked if they needed assistance. Not once was I asked if I needed help. Once I asked someone for help, I asked her if I can get the grey throw blanket, she rudely replied, “oh no that’s beige” … well clearly she doesn’t know her merchandise because online that same throw is considered grey. Anyways she goes to the back to get it and is looking for me, as I approach her manager quickly told her that she didn’t need to help me instead help another Caucasian and asked another associate to quickly ring me up. I nicely said can I have a minute to continue to look…??? They said yes, but that’s when I felt like my money should not be going to this racist store. Will primarily keep shopping online sadly and where customer service is provided especially with the prices Pottery Barn has…"

"0 stars - My mother in law ordered the PB Kids Glider and ottoman for our first baby - we had it delivered on June 25 and discovered while the delivery man was here that the glider portion of our chair was missing. He advised us to contact customer service, which we did right after he left. We were informed a new chair would be delivered on July 25. We never received a new chair and my husband contacted PB again and was informed nothing was processed. We then we’re given the run around MULTIPLE TIMES by MULTIPLE PEOPLE and still have yet to receive the correct chair. We were given contact information for Sutter Street and informed they make the chair so now we need to get the “replacement part” from them - it is not a replacement when we’ve never received what was paid for!! Our son was born on July 28 and we are still waiting for the right $1100 chair that my mother in law paid for. We are two exhausted new parents that just want a rocking chair for our baby and Pottery Barn has done nothing to help and only given us different stories each time we have contacted them."

"I had a design service scheduled for over a week and Christine called an hour before the appointment to cancel and gave zero reasoning."

"With the exception of a 4 month backorder delay of my platform bed, I’m really pleased with the product! Anna helped me out in-store when I ordered and anytime I spoke with her on the phone to check in on my order, she was sure to get me the info I needed, even if that meant her making multiple phone calls to their shipping people. As far as the bed goes, it’s exactly what I wanted and expected for the price I paid. I got the Cayman Platform Bed in Warm Black. Heavy, thick, sturdy, and well-designed. The delivery men showed up exactly on time and had the bed assembled within ten minutes. The only thing I would’ve fixed where that process was concerned would be them maybe wrapping the individual pieces in a thick blanket or something to protect against dings. I did find a couple of slivers of wood that had chipped off. If I knew I was going to experience the same delay for future orders, I wouldn’t order anything here again. My delivery was pushed back three times, a month back each time, but that was the biggest downside in the process. Great products, though!"

"Beautiful store but horrible customer service! I went to check out (12/27/22, around 1-2pm) and the man working behind the counter was too busy to help me. I asked if I was in the right place to check out, he said go look for another counter, if they can’t help you, come back to me. What?! I went to the other counter and there was no one. Finally a woman showed up and said “Oh, he can get you over there”. I said, “He just sent me over here.” (Do y’all not want my business, or what?!) She eventually checked me out. She asked, “Just the ornament?” I said yes. Be glad that I’m even buying this, I thought. I should have just walked out with how I was treated but I really wanted that ornament lol. I won’t be back. Sad because there’s great stuff in there but they obviously don’t need my business. I’ll shop elsewhere for home decor and furnishings."