Northern Tool + Equipment

"Good values...but can't look up your Northern Tool credit card so didn't purchase anything. Online shopping is problematic."

"Went in store at the 200 Gulf Fwy S. League city,TX. 77573 and automatically was greeted by 4 men standing there and asked if they help me out. I replied yes sir I purchased a attachment for my Stihlweed eater which they rudely snapped at me saying they didn’t make a attachment for my model So then I asked if I would be able to get my money back or could I get store credit towards something else. They talked to me as if I was in there trying get something for free. I graciously said hey please do not think I’m here trying to get over on you I’m not looking for handouts I have a very good job and make a good living after going back and forth they replied they could give me a gift card. Which was fine with me. Now I did take in consideration the reason they were being rude was possibly because I didn’t have my receipt. Saying that after 30 minutes or more walking around to find something of equal. I decided to just take the gift card Now the cashier girl was wonderful she was really trying to go out her way to assist anyway possible.She ran a gift card 4 times and was not able to load gift card. So she called the extremely rude manager and he replies the card been ran 4 times at this point there is nothing else we can do . So without loosing my patience or causing a seen I pick up my item and walked out.look honestly it was only a 30.00 item that’s not my complaint the part that I felt like I was stereo type was maybe the color of my skin now I believe I have my receipt in my office desk where I save all my receipt for work and tax write offs. I like to try again but at this point I believe I’ll just take my lost and never do business with northern tools again. And with my line of work I have over 1000 customers I will most definitely let them know not to do business with Northern Tools at that location. You have to ask yourself was a 30.00 item worth loosing a customer or the chance of losing several customers because you wasn’t trained correctly as a Manger or worker at your job."

"Never got my $25 gift card for paying online and to top it off the engine hoistni purchased was missing 2 key components and at 8:30 on a Sunday evening no one is open to buy bolts from. I would have been better off at harbor freight knowing I would have been disappointed instead of shopping here and being let down and helpless on a Sunday evening. Now how am I going to be able to go to work tomorrow with a $4000 engine sitting on my tailgate and it's expected to rain tomorrow. Guess I'll haul a$$ backwards hit the brakes destroy my new engine and my concrete driveway so I cam make it to work on Monday. Thank habour freight rejects!"

"We took our power wash in May 3 for repairs and we had a lot of trouble and very little communication with their service department and with the store itself. We paid our $65 upfront was quoted a price to have it repaired and then they upped the price, but they finally got it ready three months later. They have done nothing but lie to us not return phone calls not keep us updated. Done work without our approval. The store manager was never available so we got the second right assistant manager who was absolutely no help whatsoever. The service department was a big joke. They would not return phone calls and when you called them and got somebody on the line, they lied to you. I will never ever do business with Northern tool again and I am telling everyone how pathetic that store is an assume they’re all the same way"

"Great customer service, great selection, clean store. The Senior Asst. Manager Michael helped us out tremendously when we were in a pinch to put together a project wagon for our family outing. The cashier Esperanza was also very polite and attentive to our needs. We will definitely be returning to shop here and they earned a customer for life. Thanks!"