Tire Discounters 2200 Lantern Ridge Drive, Richmond, KY 40475

"This place is awesome, this is the only place I take my vehicles. Super friendly, pricing is very competitive, and they can usually get you in amd out very quickly."

"No complaints from the wife at all! She was very impressed at the quick turn...so much so her office partner moved her appointment up too! Very satisfied."

"Has to get some tires done here and was told it couldn’t be completed because of deteriorated tie rods. Fair. Had them replace, told me after I brought it back in that my subframe was gone. Waited until the second visit to tell me. The reasoning was fair in which they told me they didn’t get a chance to look at the rear when I first brought it in."

"We were driving through on a guys trip for an extended weekend from Indianapolis to Tennessee. We initially stopped after noticing our tire pressure was low after filling up at the exit just north of this facility. Upon arrival, we attempted to have the tired filled up so we could drive to another facility as they were already running behind a couple of hours. However, the tire was losing pressure much faster than expected and we wouldn’t have been able to make it to another shop. We started to exchange the tire with the spare and asked if we could use their rolling jack. Jon instead said that he would take a quick look at the tire and if it could be repaired they would do it. They took it off, repaired it and got us back on the road in less than 30 minutes. Thank you so much for your kindness and getting us back on the road. Great to see good people exist!"

"Sean at this location stated that it’s my fault and my fault only that if a wheel cap cover is broken during installation, there is no immediate refund on the part, or have the part paid and shipped to me. I paid $210 dollars for the tire and tire installation to be performed by professionals and taken the sole responsibility for any broken parts during installation. This part costs $15 dollars and Sean refuse to paid for it at the time. I am waiting for a manager to call me and go over this. It’s very frustrating to have the blame set on the client while your technician broken the part during installation. You not only lost a client today, but I will make sure to tell anyone I know to stay away from this place. That responsibility I will take. At 3:30 pm of 08/04/2023 I have received a call back from Sean. At this time the store will have the part shipped and ready for pick up. Wheel cap has been picked up, tire discounters have done the right thing. I wish next time no client has to go through this. A new problem has emerged 2 days after my first visit. Now the tpms sensor on the service tire is no longer working. I reached out to the store and Sean was available, this time I have received all the care my car needed in a fast and professional way. I would like to point out that a new tpms sensor was installed and taken care of by the store. Thank you for everyone’s time involved doing what’s right for the client."