Firestone Complete Auto Care

"Our family is heading to Florida from Michigan and hit something and ended up with an instant flat on the side of I-75. We called the Firestone service center and they recommended a towing company, ordered a new tire for us, and from the time of the call to getting us back on the road was only a total of about two and a half hours. The staff was so kind and took great care to get us back on the road. Thank you!!"

"Very weird vibe here. Not sure if the guy at the counter was having a bad day but he wasn’t very friendly. I went in for a tire change and brake inspection because the car was shaking when braking.The guy there didn’t go over what type of tire they were putting on or any kind of options on availability. Seems like a weird practice most tire places will discuss options with you or at least let you know that’s the only option and what type of tire it i. Left the car there, they called and said after inspection I need rear rotors and a rear alignment. Roughly 500 after parts and labor. After picking up the car they didn’t go over anything that they did and why. No brake inspection paperwork or breakdown of what they found during inspection. Car still shakes really bad when braking didn’t even fix the issue. I was in a pinch and they are open on Sundays only saving grace. To many other options around to go here and have to get rework done somewhere else."

"Was told 45 minute estimate but it took more then 2 hours to do the oil change, tire rotation and battery change. While friendly and keeping me updated on the need for a new battery. It took really long. Overall though I would suggest going there as previous experiences were not as long. Just wish the times estimated were more accurate. Luckily the mall is right there for walking and shopping."

"Evan took good care of us. He truly went above and beyond, getting our car in quickly, checking all our tires, offering solutions for needed repairs. He was very professional and truly a positive experience. Highly recommend."

"By far the worst automotive service I’ve ever experience. About a year ago or so I brought my EVO X here for a simple alignment.. I told the manager that it has a remote start on it (it’s manual) and to put that in the notes and let his techs know. He assured me he would! I told them not to park it in gear. Lo and behold, sure enough they finish my alignment, tech parks it in gear and I watch as my car goes flying onto the curb. Rips my bumper off, tears up my under carriage and about a day later I find that I have an exhaust leak that was knocked loose because of it. Manager shows up about 30 minutes later and says he’s going to “patch it up”, bends my bumper back into place, zip tie undercarriage best they could piece it, etc (which has never been the same since) and I went on my way pissed. Took it to an actual professional shop and fixed everything with about $2,000. While I was still at Firestone one of the techs told me that the same tech that ran my car up on the curb also put the wrong oil filter in another car during an oil change which then caused it to fall out after the customer drove off just a couple miles down the road and cost them a whole engine. Stay far, far away from this establishment. They never owned up to their mistake, offered me anything in replacement or helped out with the expenses they cost me. Pictures are added, I have full proof with receipts, photos with dates, whole 9 yards."